Patient Services Specialist – Front Desk & Scheduling

20 Elliot Hospital of the City of Manchester; Manchester (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Disability Insurance

Life Insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Competitive pay

Job summary

Elliot Health System is seeking a Front Desk Associate for its Primary Care Float Pool across multiple locations in New Hampshire. The role handles patient greeting, registration, appointment scheduling, and basic billing tasks using MS Office.

Experience in a healthcare setting is preferred, and there is emphasis on accuracy and patient-friendly service. Responsibilities include verifying demographics and insurance, scheduling referrals, collecting payments, and ensuring efficient daily

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office.
• Collects payments and schedules follow up appointments or specialty appointments as appropriate.
• If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments.
• Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients.
• Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Skills

Front desk operations

Phone etiquette

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Elliot Health System is seeking a Front Desk Associate for its Primary Care Float Pool across multiple locations in New Hampshire. The role handles patient greeting, registration, appointment scheduling, and basic billing tasks using MS Office.

Experience in a healthcare setting is preferred, and there is emphasis on accuracy and patient-friendly service. Responsibilities include verifying demographics and insurance, scheduling referrals, collecting payments, and ensuring efficient daily