Patient Services Specialist — Clinic Front Desk

Spooner-Incorporated; Phoenix (AZ); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Student loan repayment program

Health management plan

Dental, vision, life insurances

PTO & holidays

Job summary

Spooner is seeking a friendly and detail-oriented front desk patient services team member in Phoenix. You will warmly welcome patients and visitors, coordinate schedules, and manage records with a focus on accuracy and HIPAA compliance.

The role emphasizes strong communication, multitasking, and a proactive approach to patient satisfaction. A 6-month onboarding program and comprehensive benefits are provided to support your growth and well-being.

Qualifications

• High school diploma or GED.
• Minimum 18 years of age or older.
• 1–2 years Scheduling/Verifications experience preferred.
• Excellent customer service and communication skills.
• Attention to detail and HIPAA compliance awareness.

Responsibilities

• Greet and assist patients, visitors, and vendors with outstanding service.
• Coordinate and communicate patient/therapist schedules and referrals.
• Process new patient enrollments with accurate data entry and communication to billing/benefits.
• Maintain patient records ensuring accuracy, HIPAA compliance, and up-to-date information.
• Answer phones and resolve patient concerns while coordinating with vendors.

Skills

Customer service

Communication

Active listening

Scheduling experience

Education

High school diploma or GED

Job description

Spooner is seeking a friendly and detail-oriented front desk patient services team member in Phoenix. You will warmly welcome patients and visitors, coordinate schedules, and manage records with a focus on accuracy and HIPAA compliance.

The role emphasizes strong communication, multitasking, and a proactive approach to patient satisfaction. A 6-month onboarding program and comprehensive benefits are provided to support your growth and well-being.