Patient Services Specialist-Atrium Health Union Main Rehabilitation Services - Outpatient FT

Atrium Health; Mountain Home (IL, AR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to join their dynamic team. In this role, you will provide exceptional customer service, ensuring a world-class patient experience at every interaction. Your responsibilities will include managing patient registration, verifying insurance, and assisting with billing functions. This position requires strong interpersonal skills, critical thinking, and the ability to thrive in a fast-paced environment. If you are passionate about making a difference in healthcare and enjoy working in a team-oriented atmosphere, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required.
• Customer relations experience required.

Responsibilities

• Provide exemplary customer service to create an excellent patient experience.
• Manage patient registration, insurance verification, and scheduling.

Skills

Customer Service

Interpersonal Skills

Critical Thinking

Patient Registration

Insurance Verification

Education

High School Diploma

GED

Tools

Medical Records Software

Job description

This job posting is no longer active.

Monroe, NC, United States
Job ID: 155690
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Detailed Shift and Schedule: Available 7am to 6pm M-Fri
Job Type: Regular
Department Name: 11081005637653-Rehabilitation Services - Outpatient

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.