Outpatient Service Representative FT days

Care New England Health System; Butler (Butler County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider seeks an Outpatient Service Representative to enhance patient experiences at Butler Hospital. In this vital role, you'll be the first point of contact for patients, ensuring they receive courteous and professional assistance. Your responsibilities will include managing patient registrations, directing visitors, and maintaining accurate demographic and insurance information. Join a team committed to quality service and continuous improvement in a supportive environment that values your contributions. If you are passionate about patient care and enjoy working in a dynamic healthcare setting, this opportunity is perfect for you.

Qualifications

• High School graduate required with proficiency in English and interpersonal skills.
• Epic experience preferred for effective patient management.

Responsibilities

• Greet patients and manage registration while ensuring confidentiality.
• Direct patients and provide accurate information regarding services.

Skills

English language proficiency

telephone skills

typing skills

computer and data entry skills

interpersonal skills

Education

High School diploma

Tools

Epic

Job description

Department: BH-OP SERVICES

Operating Unit: Butler Hospital

Location: Providence, RI

Job ID: 21580

Job Status: Full Time

Shift: Days

Schedule: Mon.-Fri. 8:00am - 4:30pm

Job Summary: The Outpatient Service Representative greets all patients, family members, and visitors that arrive in a courteous, professional, and timely manner. Consistently adheres to Butler Hospital Service Standards.

Responsibilities:

1. Serves as primary resource for outpatient physicians, clinicians, patients, and staff regarding complete demographic, insurance, and appointment information.
2. Directs all patients, family members, and visitors to the appropriate location in the hospital.
3. Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols.
4. Communicates information effectively with all areas of Outpatient Services Department to ensure that patients receive complete, accurate, and concise information regarding all services rendered.
5. Communicates information effectively with all outpatient clinical staff to ensure the highest possible level of customer service.
6. Protects the rights of patients and ensures patient confidentiality by adhering to PPM # 65.20.
7. Answers all incoming calls within three rings in a professional, courteous, and helpful manner; directs callers as appropriate, forwards calls to the appropriate office, or relays accurate messages as needed in a timely manner, including prescription support for physicians.
8. Forwards all urgent calls to the appropriate physician or clinician immediately, pages clinical staff when necessary to meet patient needs, and obtains records for Outpatient CIS as needed to provide complete information to M.D. or clinician.
9. Checks all patients in upon arrival and notifies clinician/physician of their arrival when appropriate.
10. Reviews complete Patient Registration Packet with new patients, provides complete accurate and concise information to patients regarding services, and obtains patient/parent signatures on all necessary forms in compliance with Outpatient Clinical Information Systems and Butler Hospital requirements.
11. Enters/registers all patients into the hospital computer system accurately; ensures the integrity of the hospital computer database regarding all demographic and insurance information.
12. Remains current on information regarding provider status of all clinicians and physicians rendering outpatient services for all insurance companies and managed care companies.
13. Remains current on information regarding location, specialty, credentials, and availability of all clinicians and physicians rendering outpatient services.
14. Under the direction of the Senior Area Leader, produces, interprets, and takes appropriate action on various computer-generated reports.
15. Performs other duties in the Outpatient Department as assigned by the Outpatient Operations Manager.
16. Observes all relevant Risk Management, Infection Control, Safety, and Disaster Policies and Procedures.
17. Attends and participates in all mandatory hospital orientation and professional development training and education and maintains key competencies needed to perform duties of job responsibilities.
18. Participates in and supports all hospital-wide performance improvement initiatives and strives for continuous quality improvements in both the Outpatient Reception Office and the Outpatient Services Department.
19. Maintains a customer-focused work environment, demonstrating respect for both internal and external users of all hospital services.

Qualifications:

Education: High School graduate.

Epic experience preferred.

Training and Experience: Proficient grasp of the English language, grammar and punctuation skills, telephone skills, typing, computer and data entry skills, professional interpersonal skills, and ability to interact effectively with patients, clinicians, and external customers.

Schedule: 40/80 Monday- Friday 8a-4:30p

Care New England Health System (CNE): and its member institutions: Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.