Patient Services Specialist 2

UW Medicine; Seattle (WA); Hybrid; USD 30,000 - 41,000; Full time

Job summary

UW Medical Center-Montlake is seeking a Patient Services Specialist 2 to schedule clinic appointments, process lab requests, and handle clerical duties in support of the unit.

This role includes verifying demographics and insurance, collecting co-payments, guiding patients, and coordinating with staff to protect patient privacy and ensure smooth clinic operations.

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• An equivalent combination of education and experience may substitute for stated requirement.

Responsibilities

• Register patients; verify, collect, and update demographic and financial information.
• Determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third-party payors for planned and/or emergency services.
• Verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form.
• Document comments for the financial file; obtain necessary signatures for consents.
• Collect co-payment or other patient liabilities.
• Respond to patient questions; provide directions to areas such as clinics, units, support departments, parking, and eating facilities.
• Assist patients in accessing hospital and community services by consulting and referring to appropriate resources.
• Assist patients and families with phone calls while maintaining confidentiality of patient information.
• Triage patient telephone calls to clinical staff; obtain necessary information for return calls; initiate emergency procedures when needed.
• Communicate various types of information to patients, referral agencies, departments, physicians, and the community (e.g., financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures).
• Assist patients in completing documents such as insurance forms and other paperwork.

Skills

Customer service

Administrative experience

Healthcare experience

Education

High school graduation or equivalent

Job description

JOB DESCRIPTION

UW Medical Center-Montlake - ED Registration Department has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

100% FTE (40 hours per week) Monday - Thursday; 7:30pm-6:00am Night shift

POSITION HIGHLIGHTS

Primary responsibility: scheduling clinic appointments, processing lab requests and specimens, and performing clerical duties in support of the unit

Be a part of a team dedicated to supporting UW Medicine, where Patients Are First

PRIMARY JOB RESPONSIBILITIES

• Register patients; verify, collect, and update demographic and financial information
• Determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third-party payors for planned and/or emergency services
• Verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form
• Document comments for the financial file; obtain necessary signatures for consents
• Collect co-payment or other patient liabilities
• Respond to patient questions; provide directions to areas such as clinics, units, support departments, parking, and eating facilities
• Assist patients in accessing hospital and community services by consulting and referring to appropriate resources
• Assist patients and families with phone calls while maintaining confidentiality of patient information
• Triage patient telephone calls to clinical staff; obtain necessary information for return calls; initiate emergency procedures when needed
• Communicate various types of information to patients, referral agencies, departments, physicians, and the community (e.g., financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures)
• Assist patients in completing documents such as insurance forms and other paperwork
• May coordinate death procedures, including disposition and documentation
• Participate in developing, testing, and implementing new organizational systems for the unit or department
• Act as an advocate for patients and families by assisting them with finding appropriate staff to address concerns and protect patient privacy and confidentiality

REQUIREMENTS

• High school graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• An equivalent combination of education and experience may substitute for stated requirement

ABOUT UW MEDICAL CENTER - MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. It has been ranked the No. 1 hospital in Seattle and Washington State since 2012 by U.S. News & World Report and is nationally ranked in seven specialties. The center is known for compassionate patient care and pioneering medical advances. The Montlake campus sits on the edge of the beautiful UW campus and offers amenities for staff, as well as convenient public transit options, including a nearby Sound Transit light rail station. Learn more: Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders. Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

COMPENSATION, BENEFITS AND POSITION DETAILS

• Pay Range Minimum: $21.82 hourly
• Pay Range Maximum: $29.41 hourly
• Other Compensation: Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
• Shift: Night Shift (United States of America)
• Temporary or Regular? This is a regular position
• FTE (Full-Time Equivalent): 100.00%
• Union/Bargaining Unit: SEIU Local 925
• Nonsupervisory

ABOUT THE UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

OUR COMMITMENT

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.