Patient Services Specialist / General Internal Medicine- Roosevelt

University of Washington; Seattle (WA); On-site; USD 30,000 - 41,000; Part time

Job summary

UW Medicine seeks a Patient Services Specialist 2 to support staff, providers and patients with efficient communications and scheduling. This on-site role includes assisting patients with MyChart and coordinating demographics, while ensuring high-quality patient service in a busy outpatient clinic.

This part-time 20-hour-per-week position runs Monday to Friday for up to ten months, with convenient access to public transit. Telework is not available and teamwork across the clinic is essential.

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider appointments
• Obtaining patient demographics, financial, and clinical information
• Assisting patients with MyChart registration, navigation and general use
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

Skills

Customer service

Healthcare experience

Administrative support

Phone triage

Education

High school graduation or equivalent

Job description

Patient Services Specialist 2.

• Part-time, 50% FTE (20 hours per week)
• Day Shift
• Mondays- Fridays
• This assignment is a part-time days/ fixed duration/ up to 10 months from date of hire
• No Telework/On-site

WORK SCHEDULE

• Part-time, 50% FTE (20 hours per week)
• Day Shift
• Mondays- Fridays
• This assignment is a part-time days/ fixed duration/ up to 10 months from date of hire
• No Telework/On-site

Department Description

The General Internal Medicine Center at UW Medical Center - (Roosevelt) provides comprehensive primary care for adult patients, including preventive medicine services, assessment and treatment of acute medical problems and monitoring and treatment of chronic diseases. We are a dynamic teaching clinic, focused on providing patient-centered care grounded in the best available medical evidence. Our doors are open to everyone, but we have a special commitment to serving people whose voices are too often silenced. We work to ensure that every patient who walks in feels safe, affirmed, and empowered to take charge of their health.

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Primary Job Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider appointments
• Obtaining patient demographic, financial, and clinical information
• Assisting patients with MyChart registration, navigation and general use
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

Requirements

• High school graduation or equivalent AND
• One year of healthcare, administrative, or customer service experience
• OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

General Internal Medicine - Roosevelt has an outstanding opportunity for a Patient Services Specialist 2.

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

About Uw Medical Center-montlake

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Compensation, Benefits And Position Details

Pay Range Minimum:

$21.82 hourly

Pay Range Maximum

$29.41 hourly

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a temporary position

FTE (Full-Time Equivalent)

50.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.