Patient Services Specialist

SunState Medical Specialists; Wellington (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to provide front-line administrative support for staff, patients and physicians. You will help ensure a high-quality, efficient service and serve as the crucial link between patients and clinical teams.

The role emphasizes greeting and guiding patients, handling calls, scheduling appointments, supporting billing questions, maintaining records and privacy compliance, and collaborating with the broader administration

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy medical environment preferred.
• Handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills; liaise with internal and external stakeholders.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach within the wider administration team; flexible and travel as required.
• Bilingual English/Spanish preferred.

Responsibilities

• Deliver excellent patient service by anticipating needs and managing expectations.
• Direct patient flow and respond to queries; answer calls promptly.
• Assist with patient questions regarding billing and insurance payments.
• Maintain and improve the patients’ waiting area and spaces.
• Schedule physician appointments and ensure complete patient records.
• Admit and discharge patients around visits; ensure accurate documentation.
• Register new patients and ensure accuracy of personal and billing details.
• Ensure all documentation for consultations is properly filed and referrals followed up.

Job description

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description:

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

• Customer Service
• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers
• Bilingual preferred (English/Spanish)