Patient Service Specialist

SunState Medical Specialists; Boca Raton (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist in Florida to provide administrative and general support to staff, patients, and physicians, ensuring a high-quality, professional service. The role links patients with clinical teams and requires strong organizational skills.

The position involves managing patient flow, handling calls, assisting with billing questions, maintaining records, and scheduling physician appointments.

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy, customer-focused environment; medical setting preferred.
• Ability to handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills; liaising with internal and external stakeholders.
• Proven ability to work independently and in a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Experience using clinical administration systems and Microsoft Office.
• Collaborative approach with the wider administration team.
• Flexible approach to work.
• Willingness to travel to other centers.

Responsibilities

• Provide high-level customer service to patients and staff.
• Monitor patient feedback and respond appropriately.
• Manage patient flow and direct as needed.
• Answer and handle all incoming calls promptly.
• Respond to inquiries in compliance with privacy policy.
• Maintain broad service knowledge to answer patient queries.
• Support physicians and internal teams as needed.
• Assist with billing and insurance questions.
• Maintain and improve the patient waiting area.
• Maintain appearance and organization of patient and staff spaces; restock supplies.
• Manage traffic; direct vendors/visitors and enforce sign-in.
• Ensure patient records integrity.
• Schedule physician appointments considering availability.
• Support clinic visits; ensure patient records are complete before and after visits.
• Assist with admitting/discharging patients around visits.
• Register new patients; verify personal and billing details.
• Register all documents for consultations.
• Create referring doctor records as needed.
• Follow up on referrals.
• Manage documents.

Education

High School Diploma or equivalent

Job description

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description:

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

• Customer Service
• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers