Patient Services Specialist

Campbell University; Buies Creek (NC); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

The Campbell University Health Center seeks a Patient Services Specialist to register patients, verify data and insurance, schedule appointments, and manage check-in/out with courtesy and confidentiality. This front-line role supports clinicians, handles payments, and ensures HIPAA compliance while maintaining a welcoming environment on campus.

The ideal candidate will have an Associate degree in Business Administration or related field, minimum three years in healthcare, experience with

Qualifikationen

• Minimum three years in a healthcare environment with patient interactions.
• Experience with patient registration, benefit verification, precertification, charge entry, and health records processing.

Aufgaben

• Registers patients and verifies accuracy of personal data and insurance information.
• Schedules appointments and makes reminder calls; answers calls on a multi-line system.
• Manages check-in/out and coordinates referrals, testing, and patient instructions.

Kenntnisse

Customer service

Data entry

HIPAA compliance

Scheduling

Ausbildung

Associate degree in Business Administration

Medical terminology certification

Tools

Billing software

EMR systems

Eligibility verification

Jobbeschreibung

Department: Campbell University Health Center

Status: Full-Time

Position Summary:

The Patient Services Specialist (PSS) is an integral part of the Campbell University Health Center’s healthcare team. The PSS is responsible for registering patients, scheduling appointments, and managing the patient check-in process which includes verifying personal data and insurance information.This position is privy to confidential records, conversations, and many duties performed are of a sensitive and confidential nature.This position must consistently exercise courtesy, accuracy, and professionalism, and strive to maintain a cooperative relationship with patients, faculty, staff, students, and visitors.

Essential Duties and Responsibilities:

Provides a variety of front line, non-clinical patient services as an integral part of the Health Center healthcare team.

Registers patients and verifies accuracy of personal data and insurance information.

Schedules appointments for patients and makes reminder calls. Answers calls on a multi-line phone system, directs calls to appropriate staff, and takes messages as necessary.

Confirms insurance eligibility with payor as necessary for referrals, co-pay determination, pre-approval for procedures, and patient deductible determination. Collects co- payments, processes charges, and prints receipts.

Manages the patient check-in/out process including scheduling the next appointment, providing instructions regarding referrals and testing, and making certain that patient questions are answered in a timely, courteous manner.

Reconciles money collected and charge payments at the end of each shift and prepares bank deposits.

Coordinates and schedules diagnostic testing, referrals to specialty physicians, and other external healthcare entities.

Requests medical records and test results from other healthcare providers on behalf of patients and distributes, scans, and/or files according to policy. Maintains medical record integrity and security.

Files components of medical records according to established protocol.

Complies with HIPAA regulations at all times.

Performs a variety of administrative duties in order to meet patient needs and ensure efficient operation of the Health Center.

Compiles reports as requested.

Handles moderately complex to complex problems on a daily basis.

Greets patients and visitors with courtesy, ascertains purpose of visit and provides appropriate response or directs to appropriate staff. Contributes to the creation and maintenance of a customer-friendly environment.

Educates patients regarding availability and extent of healthcare services, patient rights and responsibilities, and practice policies and procedures.

This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.

Maintains a professional appearance and demeanor at all times.

Upholds and abides by Campbell University policies and procedures, including, but not limited to: Title IX, HIPAA, and FERPA guidelines.

Ability to work 8:00 am to 5:00 pm and/or evening hours and/or travel between Main Campus and other locations.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Education/Experience:

Associatedegree in Business Administration or related field orequivalent experience (1 year of experience + 1 year of college) will be considered.

Medical terminology certification preferred.

A minimum of three years’ experience in a healthcare environment, requiring regular interaction with patients, providers, and other healthcare staff, preferably working with patient registration, benefit verification, precertification, charge entry, health records processing, and money management.

Good knowledge of third party payors, billing, management software.

Knowledge, Skills, and Abilities:

Must have a working knowledge of HIPAA and OSHA regulations. Must have excellent skills in time management, organization, attention to details, verbal and written communication.

Excellent interpersonal skills that enable effective working relationships with a diverse, patient, provider, colleague, and vendor population. A passion for customer service and a commitment to support the mission and values of Campbell University.

Equal Employment Opportunity Statement

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.

Campbell University is an Equal Opportunity Employer.