Patient Services & Scheduling Virtual Assistan

Rockstar; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Rockstar is hiring a full-time Patient Services & Scheduling Virtual Assistant to support a high-volume therapy practice. This remote role focuses on inbound patient communication via phone, text, and chat, helping the CSR team handle scheduling and intake efficiently.

The ideal candidate communicates clearly, manages multiple channels, and ensures accurate patient information in the EHR. Experience in healthcare settings is preferred, with a commitment to privacy and excellent service.

Qualifications

• Proven experience in high-volume patient-facing roles.
• Excellent spoken and written English.
• Experience with scheduling and patient intake workflows.
• Familiarity with Raintree or similar EHR systems is a plus.

Responsibilities

• Answer inbound patient calls and manage 800–1,000 weekly volume.
• Handle scheduling requests and new patient intakes via phone, text, and chat.
• Confirm appointments and send reminders.
• Reschedule appointments promptly and accurately.
• Respond to patient FAQs and inquiries across channels.
• Explain insurance benefits when applicable.
• Maintain patient privacy and confidentiality.

Skills

Excellent English

Fast communicator

High-volume support

Phone/text/chat channels

Scheduling workflows

Healthcare experience

Tools

Raintree EHR

Weave

Google Chat

Job description

• Remote Job

About Us

Rockstar is an industry-leading staffing company based in Arizona that helps healthcare businesses across the United States streamline operations by connecting them with skilled remote professionals. We partner with talented individuals from around the world, providing meaningful remote career opportunities that empower personal and professional growth.

At Rockstar, we are committed to placing team members who not only meet our clients' operational needs but who also reflect our core values of integrity, excellence, and long-term service. Every placement is an opportunity to make a meaningful difference, for the practice, for patients, and for you.

Job Description

This is a remote position.

Rockstar is hiring a full-time Patient Services & Scheduling Virtual Assistant on behalf of a large, high-volume performance therapy practice.

This role is specifically customer service and inbound communication, managing inbound patient communication, primarily phone calls, texts, and chats, to help the existing customer service team handle volume more efficiently. The ideal candidate is a fast, confident communicator who can move through scheduling calls and patient intakes quickly and professionally, allowing the rest of the CSR team to focus on billing and schedule density management.

This is an excellent opportunity for someone who thrives in a fast-paced, high-volume environment and genuinely enjoys being the first point of contact for patients.

About Our Client

Our client is a mission‑driven organization focused on optimizing human performance and improving quality of life. Their team is built on a foundation of:

• Integrity — operating with professionalism, ethics, and accountability
• Performance — supporting the whole person to achieve better outcomes
• Community — delivering trusted, high‑quality care within the communities they serve

Their culture is centered around high performance, teamwork, and shared purpose, where every team member contributes to meaningful patient outcomes.

Key Responsibilities

Inbound Customer Service — Primary Focus

• Answer inbound patient phone calls, practice averages 800–1,000 calls per week with AI currently handling approximately 30%
• Handle scheduling requests and new patient intakes via phone, text, and chat
• Confirm patient appointments and send appointment reminders
• Manage appointment rescheduling requests promptly and accurately
• Respond to patient FAQs and inquiries via phone, text, and chat
• Explain insurance benefits to patients when applicable
• Ensure patient privacy and confidentiality at all times

Communication & Coordination

• Answer calls and assist patients virtually through Weave
• Send appointment reminders and follow‑up communications
• Coordinate with medical staff on daily schedule updates as needed
• Maintain accurate patient information within Raintree EHR

Tools & Systems

• Raintree (EHR)
• Weave (Phone & Communications)
• Google Chat

Requirements

• Amenable to work Monday–Friday, 7:00 AM–3:30 PM Pacific
• Proven experience in a high-volume patient‑facing or customer service role, preferably in a healthcare setting
• Confident, clear, and efficient communicator, ability to move through calls quickly without sacrificing professionalism
• Comfortable managing simultaneous communication channels: phone, text, and chat
• Experience with scheduling and patient intake workflows
• Familiarity with Raintree or similar EHR systems is a plus
• Excellent spoken and written English communication skills
• Reliable, punctual, and able to perform consistently in a fast‑paced team environment

Non‑Negotiables

• Ability to handle calls quickly and efficiently, slow or inefficient call handling is a dealbreaker
• Reliable and consistent, this role directly impacts patient experience and team capacity
• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe