Medical Virtual Assistant - Virtual Assistant

Rockstar; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Professional development opportunities

Dynamic, supportive team environment

Job summary

Rockstar is seeking a Medical Virtual Assistant to support a California pediatric clinic from a remote location. You will help manage scheduling, communications, and care coordination to support children and families.

You'll work with EMR systems, insurance processes, and a collaborative team, while delivering compassionate, detail-oriented service and timely responses across channels.

Qualifications

• Experience in healthcare scheduling, admin support, or customer service.
• Familiarity with EMR systems (Ensora preferred); Salesforce and Google Workspace helpful.
• Spanish-speaking candidates are encouraged to apply.
• Strong communication and multitasking skills required.

Responsibilities

• Schedule and reschedule patient appointments via EMR.
• Confirm new patient appointments and manage therapist calendars.
• Coordinate telehealth sessions and care team meetings.
• Assist families with insurance-related scheduling and prior authorizations.
• Maintain confidential electronic medical records and support day-to-day operations.

Skills

Healthcare scheduling experience

EMR systems experience

Remote work experience

Spanish-speaking

Communication skills

Tools

Ensora EMR

Salesforce

Google Workspace

Job description

Medical Virtual Assistant - Virtual Assistant

Rockstar is an industry-leading staffing company based in Arizona that helps healthcare businesses across the United States streamline operations by connecting them with skilled remote professionals. We partner with talented individuals from around the world, providing meaningful remote career opportunities that empower personal and professional growth.

At Rockstar, we are committed to placing team members who not only meet our clients' operational needs but who also reflect our core values of integrity, excellence, and long-term service. Every placement is an opportunity to make a meaningful difference, for the practice, for patients, and for you.

Job Description

This is a remote position.

Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.

This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.

Why You Should Apply:

Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.

Key Responsibilities

Scheduling & Coordination

• Schedule and reschedule patient appointments via EMR
• Confirm new patient appointments and manage therapist calendars
• Coordinate telehealth sessions and care team meetings
• Assist families with insurance-related scheduling (e.g. gap exceptions)

Patient & Insurance Support

• Respond to phone and email inquiries with empathy and professionalism
• Verify insurance coverage details and assist with related questions
• Submit and manage prior authorization requests
• Maintain accurate, confidential electronic medical records

Administrative Support

• Support therapists with calendar coordination and care logistics
• Collaborate with team members to ensure efficient day-to-day operations
• Greet patients virtually and guide them through onboarding steps

Requirements

• Experience in healthcare customer service, scheduling, or admin support
• Previous experience with schedule management, managing authorizations and verifying insurance
• Familiarity with pediatric therapy (OT and speech) is a strong plus
• Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
• Strong communication and multitasking skills
• Spanish-speaking candidates are highly encouraged to apply
• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.