Patient Services Representative (Spartanburg, SC)

Itrust Wellness Group; Spartanburg (SC); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

iTrust Wellness Group, an outpatient mental health practice, is seeking a Patient Services Representative to serve as the front-line contact for patients and support providers in a fully administrative, patient-facing role.

The role emphasizes accurate documentation, appointment coordination, HIPAA-compliant record keeping, and collaboration with staff to deliver a seamless patient experience within a team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of HIPAA and patient confidentiality.
• Experience with EMR systems is preferred.
• Healthcare front desk or administrative experience is a plus.

Responsibilities

• Manage incoming and outgoing patient communications and document interactions accurately.
• Schedule, reschedule, and confirm appointments.
• Check patients in and out and coordinate follow-up visits.
• Assist patients with questions regarding services, forms, and policies.
• Proficiently use the EMR system to support workflow.
• Coordinate with pharmacies and other offices for prescriptions and care coordination.
• Maintain patient records per HIPAA guidelines.
• Collaborate with providers and staff to ensure smooth daily operations.
• Support company culture and values.
• Assist with staffing at other iTrust Wellness locations as needed.
• Perform additional duties as assigned.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

HIPAA compliance

EMR familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

iTrust Wellness is seeking aPatient Services Representativeto join our outpatient mental health practice in a patient services–focused role. This position is ideal for someone with a strong interest in mental health, excellent communication skills, and a passion for delivering a high-quality, seamless patient experience.

This role is fully administrative and patient-facing, serving as a key point of contact for patients while supporting providers and ensuring efficient daily operations. As a growing organization, we value team members who are adaptable, tech-savvy, and motivated to contribute to a positive and collaborative work environment.

Position Overview

This role is responsible for managing front-office operations and coordinating patient services to ensure a smooth and welcoming experience from check-in to follow-up.

Primary Responsibilities (Patient Services Focus)

• Managing incoming and outgoing patient communication (phone calls, voicemails, text messages, fax communications and other correspondence) and documenting interactions accurately
• Scheduling, rescheduling, and confirming appointments
• Checking patients in and out, and coordinating follow-up appointments
• Assisting patients with general questions regarding services, forms, and office policies
• Gaining proficiency in the EMR system to enhance workflow and patient satisfaction
• Completing prior authorization requests for medications
• Communicating with pharmacies and other medical offices regarding prescriptions and care coordination
• Maintaining accurate patient records in accordance with HIPAA guidelines
• Collaborating closely with providers and administrative staff to ensure smooth daily operations
• Supporting company culture and upholding organizational values
• Assisting with staffing needs at other iTrust Wellness locations as needed
• Performing additional duties as assigned

Requirements

• High school diploma or equivalent
• Strong interpersonal and communication skills
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment
• Strong attention to detail and organizational skills
• Knowledge of HIPAA and patient confidentiality standards

Preferred Qualifications

• Experience or interest in the mental health field preferred
• Previous experience in a front desk, patient services, or administrative role (healthcare preferred)
• Familiarity with EMR systems
• Proficiency in Microsoft Office (Word, Excel, Teams)
• Experience in a private practice or outpatient setting

Schedule:

• Monday–Thursday: 7:30 a.m. – 4:30 p.m.
• Friday: 7:30 a.m. – 1:00 p.m.

This is an onsite role; candidates must be able to work in-office during standard business hours.

iTrust Wellness Group, LLC is committed to cultivating a diverse and inclusive workplace and proudly provides equal employment opportunities to all employees and applicants in accordance with applicable state and federal laws.

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify duties as necessary. Current or previous patients of iTrust Wellness are ineligible to apply.

Job Type: Full-time

Pay: From $20.00 per hour

• 401(k)
• 401(k) matching
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical receptionist: 2 years (Required)