Patient Services Representative | Radiology | Full Time

Gritman Medical Center Inc.; Moscow (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Gritman Medical Center, Inc. in Moscow, Idaho, is seeking a friendly Patient Services Representative I to join our Radiology team.

This on-site, full-time position involves patient registration, scheduling, and facilitating effective communication among healthcare providers, staff, patients, and external offices, while upholding HIPAA guidelines. The ideal candidate will deliver exceptional customer service, maintain accurate data entry, and coordinate appointments and copays with the radiology

Qualifications

• Experience working with computers.
• Exceptional customer service, written and verbal communication.
• Proficiency with computer systems and multi-line phone systems.
• Ability to adapt to changing workflows and priorities.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Greet patients and visitors professionally and Maintain confidentiality of patient information.
• Register patients and collect accurate demographics and insurance information.
• Schedule patient appointments and coordinate with radiology team.
• Enter accurate notes in patient records and logs.
• Assist with opening/closing tasks and office organization.
• Handle cashier duties and balance cash drawer.
• Respond to patient inquiries and address concerns or complaints.

Skills

Experience with computers

Customer service excellence

Data entry & records

Multi-line phone systems

Adaptability & teamwork

Job description

Patient Services Representative | Radiology | Full Time

Job Category: Admissions, Assessment &Referral Staff

Requisition Number: PATIE004075

• Posted : September 17, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Gritman Medical Center, Inc.
Moscow, ID 83843, USA

Description

Job Summary

We are looking for a friendly, detail-oriented Patient Services Representative I to join our Specialty Care Group in the Radiology. This role involves clerical and administrative tasks, patient registration, scheduling, and facilitating effective communication among healthcare providers, staff, patients, and external offices. This position requires strict adherence to confidentiality and compliance with HIPAA guidelines. The ideal candidate will demonstrate professionalism, flexibility, and a commitment to exceptional customer service, aligning with our organizational values and goals.

Key Job Duties and Responsibilities

• Greet patients and visitors with professionalism, embodying The Gritman Way values.
• Monitor call queues and/or lobby wait times and address issues promptly.
• Maintain strict confidentiality of patient information.
• Enter accurate and detailed notes in patient cases and phone logs.
• Prepare daily deposit reconciliation paperwork.
• Ensure accurate data input of insurance and patient information.
• Schedule patient appointments appropriately.
• Obtain and verify patient information for new and existing accounts.
• Keep the reception area clean and organized.
• Maintain a balanced cash drawer and collect copays/outstanding balances.
• Consistently demonstrate AIDET principles.
• Register patients for the patient portal.
• Perform opening and closing tasks for the office.
• Prepare and organize paperwork for patient appointments.
• Respond to basic face-to-face medical record requests.
• Review and address patient concerns or complaints.

Job Requirements

Required Education and licenses:none.

Required Work Experience:

• Experience working with computers.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic office functions such as message-taking, cash drawer balancing, and data entry.
• Exceptional customer service, written, and verbal communication skills.
• Positive attitude and commitment to organizational values.
• Ability to work collaboratively and exceed expectations for patients and colleagues.
• Strong problem-solving and critical thinking skills.
• Proficiency with computer systems and multi-line phone systems.
• Flexibility to adapt to changing workflows and situations.

Preferred Qualifications:

• Prior education or experience in a medical office is preferred.

Functional Demands

Population(s) Served:
This role serves diverse populations, including neonatal, pediatric, adolescent, adult, and geriatric patients, as well as individuals of varying genders, races, ethnicities, abilities, and socioeconomic backgrounds.

Physical Demands:

• Fast-paced office environment requiring multitasking and prioritization.
• Light lifting (<35 lbs.), bending, kneeling, twisting, and reaching.
• Prolonged periods of sitting, standing, and typing.
• Visual and auditory acuity required for effective communication and task completion.

Environmental Conditions:

• Primarily indoors with limited exposure to outdoor elements (e.g., snow/ice when entering/exiting).
• Potential exposure to germs and viruses due to public interactions.

Organizational Expectations

• Uphold a positive and professional representation of the organization.
• Promote a culture of safety and quality improvement.
• Maintain compliance with organizational policies and confidentiality standards.
• Demonstrate excellent customer service in alignment with The Gritman Way values.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.