Patient Services Representative, Radiation Oncology, Full-Time, Day Shift

Oncology Voice Network LLC; Chicago (IL); Hybrid; USD 30,000 - 47,000; Full time

Job summary

UChicago Medicine in Chicago, IL is seeking a Patient Services Representative for the Radiation Oncology Clinic. You will register patients, collect demographics, verify insurance, and assist with scheduling and pre/post-billing tasks.

The role emphasizes strong customer service, effective communication, and accurate data entry using Epic and Cadence systems. On-site daytime shift with opportunities to support patient care in a world-class academic health system.

Qualifications

• Proven ability to interact effectively with patients and healthcare staff.
• Experience delivering high-quality customer service in a clinical setting.
• Ability to register patients, verify demographics and insurance details.
• Familiarity with medical terminology and basic billing concepts.
• Proficiency with Epic and scheduling/registration systems.

Responsibilities

• Greet and register patients, collect demographics, referrals, and insurance data.
• Handle preadmission, registration, discharge, and transfer processes.
• Assist with patient inquiries and billing questions; perform collection tasks.
• Manage correspondence, notes, and clinic documentation; support front desk duties.
• Respond to calls and maintain smooth clerical operations within the department.

Skills

Interpersonal skills

Customer service

Verbal communication

Multitasking

Data entry accuracy

Medical terminology

Computer skills

Education

Associate degree

Bachelor’s degree

High School Diploma

Tools

Epic

Cadence Scheduling

Job description

# Patient Services Representative, Radiation Oncology, Full-Time, Day ShiftUChicago Medicine · Chicago, ILVisit company websiteFULL-TIMEPosted Sep 21, 202622–34 an hour## Job DescriptionAbout the position Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative in our Radiation Oncology Clinic in Hyde Park. In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assist patients with financial and billing inquiries and perform collection functions. Responsibilities • Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information • Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence. • Verifies insurance coverage • Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution • Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files • Answers incoming calls and assists with general clerical duties as needed within the department Requirements • High School Diploma • Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers • Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues • Ability to balance multiple priorities and effectively handle challenging situations • Excellent verbal communication skills • Basic office skills including 35 wpm typing and 4500 key strokes an hour • Ability to accurately and efficiently enter alpha numeric data on screen • Knowledge of basic medical terminology • Ability to use personal computers and select software applications including Epic • Successful completion of competencies related to the Cadence Scheduling system • Successful completion of competencies related to the Point of Service Collection policy Nice-to-haves • Associate or Bachelor’s Degree preferred • Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols Benefits • Compensation & Benefits Overview • Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine