Patient Services Representative (PSR) - Pulmonology Clinic

oumedicine; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

OU Health is seeking a Patient Services Representative (PSR) for the Pulmonology Clinic in Oklahoma City. The role may be filled at Level 1, 2, or 3 depending on experience and qualifications.

Responsibilities include scheduling appointments, collecting demographics, handling payments, and promoting the Patient Portal. Requires strong communication and customer service skills; prior clinic exposure is a plus.

Qualifications

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.

Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

Skills

Verbal and written communication

Customer service

Teamwork

Keyboarding

Education

High School Diploma or GED

Associate's Degree (Level 3 requirement)

Tools

Microsoft Office

Job description

Position Title: Patient Services Representative (PSR) - Pulmonology Clinic

Department: OUPB Pulmonology

Job Description: This position may be filled as a Patient Services Representative Level 1, 2, or 3, depending on individual experience, expertise, and qualifications.

Essential Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications (Level 1)

• Education Requirements: High School Diploma or GED required.
• Experience Requirements: 1 or more years of professional work experience required.
• License/Certification/Registration Requirements: None required.

Minimum Qualifications (Level 2)

• Education Requirements: High School Diploma or GED required.
• Experience Requirements: 3 or more years of experience in customer service, including at least 6 months in a clinical environment, required.
• License/Certification/Registration Requirements: None required.

Minimum Qualifications (Level 3)

• Education Requirements: Associate's Degree required.
• Experience Requirements: 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
• License/Certification/Registration Requirements: None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.