Patient Services Representative (PSR) – Physician Office - Richmond Diabetes & Endocrinology

Bon Secours Mercy Health; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative in Richmond, VA. This role acts as the primary contact for patients, responsible for processing referrals, scheduling appointments, and maintaining medical records. Ideal candidates will exhibit strong communication and interpersonal skills, along with problem-solving abilities, fostering a welcoming environment for patients.

Benefits

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Paid time off

Educational Assistance

Qualifications

• High School Degree or GED required.
• Prior experience in healthcare preferred.
• Basic computer skills and problem-solving abilities.

Responsibilities

• Serve as the main contact for patients and community.
• Process patient referrals and registrations accurately.
• Schedule appointments and update medical records.

Skills

Communication

Interpersonal Skills

Problem-Solving

Basic Math Skills

Typing Skills

Education

High School Degree or GED

Tools

Microsoft Office

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative (PSR) – Physician Office - Richmond Diabetes & Endocrinology - Richmond, VA

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billingsystems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Education:

• High School Degree or GED

Experience:

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

• Healthcare/Medical Receptionist experience preferred.

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]