Patient Services Representative (PSR) - Norman Specialty Clinic

OU Medicine; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

401(k) plan

Medical and dental plans

Job summary

OU Health's Norman Specialty Clinic is seeking a Patient Services Representative (PSR) Level 1 or 2 to coordinate schedules and provide clerical support in an outpatient setting. This role involves greeting patients, collecting demographics, handling insurance information, and ensuring accurate charting and encounter forms.

Responsibilities include scheduling, intake, payments, referrals, and promoting the Patient Portal to improve communication.

Qualifications

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with employees, patients, and external parties.
• Proficient with Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet job needs.

Responsibilities

• Schedules patient appointments by telephone or in person.
• Obtains and updates patient demographics and insurance information.
• Answers calls and directs to appropriate staff.
• Balances daily cash drawer and processes payments.
• Prepares charts, encounter forms, and medical records handling.
• Promotes patient portal for improved communication.
• Verifies referrals and coordinates multiple services as needed.

Skills

Customer service experience

Clinical environment experience

Verbal and written communication

Microsoft Office proficiency

Team collaboration

Keyboarding skills

Education

High School Diploma or GED

Tools

EMR system (basic)

Billing/insurance processing

Job description

Position Title

Patient Services Representative (PSR) - Norman Specialty Clinic

Department

Norman Peds Clinic

Job Description

This position may be filled as a Patient Services Representative Level 1 or 2, depending on individual experience, expertise, and qualifications.

The Patient Services Representative coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications (Level 1)

• Education Requirements: High School Diploma or GED required.
• Experience Requirements: 1 or more years of professional work experience required.
• License/Certification/Registration Requirements: None required.

Minimum Qualifications (Level 2)

• Education Requirements: High School Diploma or GED required.
• Experience Requirements: 3 or more years of experience in customer service, including at least 6 months in a clinical environment, required.
• License/Certification/Registration Requirements: None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Benefits

• We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
• We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

About OU Health

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Equal Employment Opportunities

OU Health is an equal opportunity employer.

EEO Statement

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Accommodations

Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.