Patient Services Representative (PSR)

Kaleida Health; City of North Tonawanda (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

Free parking

Job summary

General Physician, P.C. in North Tonawanda, NY is seeking a Medical Receptionist (PSR) to join our Primary Care team. This full-time, onsite role focuses on front-desk responsibilities, patient check-in/check-out, appointment scheduling, and maintaining smooth patient flow.

You will verify insurance eligibility, collect co-pays, and document interactions in the EMR, while delivering friendly, professional service. Prior healthcare or strong customer service experience is preferred.

Qualifications

• Experience in a healthcare setting or strong customer service background preferred.
• Knowledge of insurance terminology and medical terminology helpful.
• Ability to use computer programs for scheduling and record-keeping.

Responsibilities

• Serve as the initial point of contact with patients and families.
• Check-in and check-out duties; schedule appointments and manage the EMR.
• Process co-pays, verify insurance eligibility, and prepare paperwork.
• Handle incoming mail/faxes and process referrals as needed.
• Maintain waiting room cleanliness and ensure timely communication with patients.
• Deliver exemplary customer service and support clinic operations.

Skills

Customer service

Communication skills

Computer literacy

Education

Healthcare experience preferred

Tools

EMR systems

Job description

US:NY:North Tonawanda | Clerical | Full-Time

Description

Requisition ID#: 26880

Location: North Tonawanda, NY
Specialty: Primary Care
Work Type : Full-Time
Shift: First Shift

Scheduled Work Hours: 7-330
Regular Work Week: Monday through Friday
Work Arrangement : Onsite
*Pay Range: $17.37 -$23.89

Free Parking!

Benefits Information

Why General Physician P.C.?

• Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
• Comprehensive Benefits: Medical, dental, vision, and more.
• Generous PTO: Enjoy your well-deserved time off.
• 401(K) with 3% Employer Contribution: Secure your financial future.
• Employee Discounts: Exclusive deals, including Verizon Wireless.

Job Description

Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family.

What you will be doing:

The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.

• Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
• Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
• Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
• Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
• Process end-of-day reconciliation of cash and credit card payments.
• Perform general office duties such as document preparation, scanning, and filing.
• Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Education And Experience

• Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred
• Strong written and verbal communication skills with ability to utilize computer programs

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

EEO is the Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled