Patient Services Representative (PSR)

Kaleida Health; Buffalo (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Free Parking

Job summary

General Physician, P.C. in Buffalo, NY is seeking a Medical Receptionist (PSR) for a full-time, onsite role with a first shift from 8:00 am to 4:30 pm, Monday through Friday.

In this position you will be the patient’s first contact, handle check-in/check-out, appointments, insurance verification, and EMR documentation while delivering courteous service and supporting smooth patient flow.

Qualifications

• Experience in a healthcare facility or strong customer service preferred.
• Knowledge of insurance and medical terminology preferred.
• Strong written and verbal communication; ability to utilize computer programs.

Responsibilities

• Serve as the initial point of contact with patients and families via check-in and scheduling.
• Verify demographics and insurance, collect co-pays, and follow service line protocols.
• Pre-register patients, check out, schedule follow-ups, and document interactions in the EMR.
• Process mail, faxes, and referrals; handle end-of-day cash and card reconciliations.
• Maintain waiting area cleanliness and ensure timely appointment communication.

Skills

Customer service

Communication

Healthcare familiarity

Tools

EMR system

Job description

Location: Buffalo, NY
Specialty: Primary Care
Work Type : Full-Time
Shift: First Shift

Scheduled Work Hours: 8am to 4:30pm
Regular Work Week: Monday through Friday
Work Arrangement : Onsite
*Pay Range: $17.37 -$23.89

Free Parking!

Benefits Information

Why General Physician P.C.?

Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
Comprehensive Benefits: Medical, dental, vision, and more.
Generous PTO: Enjoy your well-deserved time off.
401(K) with 3% Employer Contribution: Secure your financial future.
Employee Discounts: Exclusive deals, including Verizon Wireless.

Job Description

Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family.

What you will be doing:

The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.

• Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
• Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
• Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
• Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
• Process end-of-day reconciliation of cash and credit card payments.
• Perform general office duties such as document preparation, scanning, and filing.
• Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Education And Experience

• Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred
• Strong written and verbal communication skills with ability to utilize computer programs

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

EEO is the Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled