PATIENT SERVICES REPRESENTATIVE - PHONE REP

OrthoAlliance; Muncie (IN); On-site; USD 10,000 - 60,000; Full time

Job description

PATIENT SERVICES REPRESENTATIVE - PHONE REP

Join to apply for the PATIENT SERVICES REPRESENTATIVE - PHONE REP role at OrthoAlliance.

Job Details

Description: The Patient Services Representative is responsible for answering and routing calls appropriately, providing routine information to the public professionally, and scheduling, rescheduling, and canceling patient appointments.

Type: Full-Time, Monday-Friday

Location: Muncie, IN

Responsibilities

• Answer, evaluate, and route incoming calls promptly.
• Schedule appointments accurately using event codes and auto search scheduling.
• Provide general clinic information to the public.
• Respond to emergency calls per procedures.
• Communicate with answering services and physician offices; understand physician call schedules.
• Maintain confidentiality at all times.
• Participate in professional development and maintain certifications as needed.
• Attend organizational meetings and perform related duties as assigned.

Requirements

• High school diploma or GED.
• At least six months of telephone operations experience, preferably in a clinic setting.
• Knowledge of medical terminology is preferred.
• Excellent computer and customer service skills.

Physical & Working Conditions

Standard office environment; sitting and working on a computer for long periods; occasional lifting up to 25 pounds; manual dexterity for office equipment; vision correctable to 20/20; normal hearing range; interacting with staff, physicians, and the public; work may be stressful at times.

Additional Information

Equal Opportunity Employer. For more details, review the 'Know Your Rights' notice from the Department of Labor.