Patient Services Representative - Per Diem

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 28,000 - 39,000; Part time

Job summary

Penn Medicine is seeking a Patient Services Representative (per diem) in West Chester to support patient access and registration workflows. You will work with patients, staff and clinicians to collect eligibility data, schedule appointments, and ensure accurate documentation in the EHR.

You will explain HIPAA practices, obtain required signatures, and coordinate with insurance companies for authorizations and referrals while maintaining courteous service and efficient patient flow.

Qualifications

• H.S. Diploma/GED required.
• Experience in patient registration and scheduling preferred.
• Familiarity with HIPAA Privacy Notice and insurance processes.

Responsibilities

• Conduct patient interviews and verify demographics and insurer information.
• Explain HIPAA Privacy Notice and obtain signatures.
• Verify eligibility, benefits, and obtain authorizations when applicable.
• Identify and collect co-pays at registration and post payments with receipts.
• Schedule patients' initial evaluations and manage appointment availability.
• Enter documents into the EHR and place orders in clinic software.
• Provide courteous patient interactions and assist as scheduler as needed.

Skills

Communication

Customer service

Scheduling

Cash handling

Education

High School Diploma or GED

Tools

EHR (Electronic Health Records)

Clinic scheduling software

Billing/collections

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Patient Services Representative - per diem

Summary:

• The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities.

Responsibilities:

• Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system.
• Explains and obtains signatures on the HIPAA Privacy Notice as appropriate
• Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable
• Identifies and collects co-pays from patients at the time of registration
• Post payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standards
• Obtains referrals as required from patients, physician offices or online resources Communicates
• Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.Accurately completes MSP and ABN documentation as necessary
• Scans necessary documentation into Patient Record in EHR
• Places orders in clinic software applications as necessary
• Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
• Assume the role of scheduler as needed.
• Ensure complete accuracy when scheduling patients’ initial evaluation to include informing patients of all required information necessary on day of appointment.
• Verify appointment availability for each treatment visit using the current scheduling system.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.