Lead Patient Service Representative

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 42,000 - 56,000; Full time

Job summary

Penn Medicine is seeking a Lead Patient Services Representative to supervise the front desk for the Physical Rehabilitation Department and handle registration, scheduling, and daily communications. This role supports site operations and ensures accurate patient data across the office.

Required is a high school diploma or GED, with knowledge of medical terminology and experience in insurance billing/registration. Supervisory experience is preferred for this leadership position.

Qualifications

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience
• Insurance billing and registration experience and knowledge of medical terminology is required. Previous medical office/clinic Supervisory experience preferred.

Responsibilities

• Collaborates with Site Lead to ensure that the front desk operations are running smoothly.
• Provides supervision, mentoring and feedback to the Patient Service Registrar on office skills, strategies, and tactics as needed.
• Responsible for the scheduling of the Patient Service Registrar and reviews PTO request with the Site Lead and Rehabilitation Systems Coordinator
• Will perform registrar duties as needed.
• Responsible for ensuring front desk activities are done on a timely basis including, Patient scheduling and registration, chart preparation and patient calls, Evaluation and progress note logs and Daily patient charges.
• Maintains up to date knowledge of third party payor systems as they relate to Rehabilitation.
• Counsels patients as needed on financial concerns and questions.
• Facilitates financial / business office requests concerning patient authorizations, denials, and balance-billed questions.
• Maintains logs of critical communications between the Rehabilitation cost center and other health care offices (physicians, hospital departments, external agencies).
• Maintain agenda and minutes for any site-specific PSR meetings.
• Assist in the use of and maintenance of the scheduling system.
• Ensure staff are educated and update how to use the Electronic Medical Record (EMR). Provides operational in-services and orientation to the patient services representatives and other staff as needed.
• Assists with patient complaint resolution and recovery.
• Participates in the hiring process of the Patient Services Representatives.
• Monitors the processes concerning patient record maintenance, charge entry accuracy, and intra office/interoffice business functions.
• Assists in gathering and organizing monthly and yearly statistical reports for the cost center.
• Responsible for the maintenance and storage of Rehabilitation paper medical records within the cost center as appropriate.

Skills

Customer service

Supervisory experience

Communication

Scheduling

Education

HS Diploma/GED

Tools

EMR

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Patient Services Representative - Lead

Summary

• Performs, Lead receptionist and registration tasks for the Physical Rehabilitation Department. Assists the Rehabilitation Systems Coordinator and Site Lead Therapist with day to day and monthly communications, statistics, customer service, financial reports, payroll and other related tasks.

Responsibilities

• Collaborates with Site Lead to ensure that the front desk operations are running smoothly.
• Provides supervision, mentoring and feedback to the Patient Service Registrar on office skills, strategies, and tactics as needed.
• Responsible for the scheduling of the Patient Service Registrar and reviews PTO request with the Site Lead and Rehabilitation Systems Coordinator
• Will perform registrar duties as needed.
• Responsible for ensuring front desk activities are done on a timely basis including, Patient scheduling and registration, chart preparation and patient calls, Evaluation and progress note logs and Daily patient charges.
• Maintains up to date knowledge of third party payor systems as they relate to Rehabilitation.
• Counsels patients as needed on financial concerns and questions.
• Facilitates financial / business office requests concerning patient authorizations, denials, and balance-billed questions.
• Maintains logs of critical communications between the Rehabilitation cost center and other health care offices (physicians, hospital departments, external agencies).
• Maintain agenda and minutes for any site-specific PSR meetings.
• Assist in the use of and maintenance of the scheduling system.
• Ensure staff are educated and update how to use the Electronic Medical Record (EMR). Provides operational in-services and orientation to the patient services representatives and other staff as needed.
• Assists with patient complaint resolution and recovery.
• Participates in the hiring process of the Patient Services Representatives.
• Monitors the processes concerning patient record maintenance, charge entry accuracy, and intra office/interoffice business functions.
• Assists in gathering and organizing monthly and yearly statistical reports for the cost center.
• Responsible for the maintenance and storage of Rehabilitation paper medical records within the cost center as appropriate.

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience:
• And Insurance billing and registration experience and knowledge of medical terminology is required. Previous medical office/clinic Supervisory experience preferred.

Live Your Life's Work

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy.

• We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.