Care Team Assistant

Northfield Hospital & Clinics; Lakeville (MN); Presencial; USD 27.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free On-Site Parking

Qualified Bilingual Staff Program

Employee Assistance Program

Discounts on cafeteria items

Descripción de la vacante

Northfield Hospital + Clinics is seeking a Care Team Assistant to support in-person clinic visits, guiding patients through the care experience and collecting medical information for their records.

You will help prep exam rooms, manage vitals, and assist with scheduling while communicating clearly with patients and health professionals, in person and via telehealth tools.

Formación

• High School graduate or equivalent.
• Current BLS must be enrolled in NH+C RQI program and complete within 90 days.
• Ability to learn and use electronic health records and other computer programs.
• Must be able to speak, read, and write English proficiently.

Responsabilidades

• Prepare patients for their appointments, including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visits if applicable.
• Perform chart prep and pre-visit planning as defined by specific clinic processes in preparation for patient visit appointments.
• Assist in the rooming process at the time of the in-person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.
• Checking in and checking out patients for visits which may include scheduling follow-up appointments.

Conocimientos

Customer service experience

Medical terminology

English proficiency

Electronic health record

Educación

High School or equivalent

BLS certification program enrollment

Herramientas

Electronic Health Record (EHR)

Descripción del empleo

This positionis responsible forsupporting in-person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience.TheCare Team Assistantgathers pertinent medical information from the patient and documents the information into the patient’s medicalrecords. This role also helps to ensure the exam rooms arestocked,equipment and supplies are available andassistswith tasks that support the effectiveness and efficiency of the team.TheCare Team Assistantmay alsoassistin scheduling and coordinating appointments, preparingschedules,and other delegated duties as assigned.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, educationand internal equity considerations. The hourly wage range for this position is $19.49–$27.51. This range reflects the base payfor this position.

Key Accountabilities

• Prepare patients for their appointments, including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected,receivedand available forvisitsif applicable.
• Perform chart prep and pre-visit planning as defined by specific clinic processesin preparation for patient visit appointments.
• Assistin the rooming process at the time of the in-person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Communicates effectively with patients,providersand other health professionals,demonstratingcomfort in person and with virtual technologies.
• Checking in and checking out patients for visitswhich may includescheduling follow-up appointments.

Required Qualifications

• High School graduate or equivalent.
• Current BLS must be enrolled in NH+C RQI program and complete the requirements within90 daysof enrollment. Must remain current (complete quarterly assignments prior to the end of each calendar quarter).
• Ability to learn and use electronic healthrecordsand other computer programs.
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.

Preferred Qualifications

• Previouswork inhealthcare settings.
• One yearof customer service experience.
• ProficientinMedical Terminology.
• ProficientWorking with anElectronicHealth Record.

Schedule

• 48hrs/2wks (0.6 FTE)

Eligible for Shift Differential Pay in addition to base wage

Paid Time Off accrued starting on first paycheck

Medical, Dental, and Vision (discount plan) coverage

Flexible Spending Accounts

Life, AD&D, and Disability Insurance

Pension Plan ( PERA ) with 7.5% employer match

Optional 457(b) Retirement Plans

Tuition Reimbursement

Loan Forgiveness Eligibility – PSLF+MN state programs for qualifying roles

Employer-Provided Certifications +Continuing Education

Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 1,000employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact.We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield,Lakeville, and Farmington.We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you’re just starting your career or bringing years of experience, you’ll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.