Patient Services Representative - Obstetric Gyn Specialists

UPMC; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Room for growth

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC in Harrisburg is hiring a full-time Patient Service Representative to support the Obstetric Gyn Specialists team. You will greet patients, guide self-check-in, collect copays, verify demographics and insurance, and schedule follow-ups for smooth visits.

The role requires strong customer service, promotes the MyUPMC portal, and helps patients understand financial responsibilities. It offers a supportive work environment, room for growth, excellent benefits, and occasional travel up to 25%.

Qualifications

• Provides warm greeting and first point of contact for patients.
• Educates patients on self-check-in options and guides registration processes.
• Handles copayments and financial responsibilities at point of service.
• Verifies insurance benefits and obtains consent following HIPAA rules.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is empowered to take action to recover from service that does not meet the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules.
• Performs in accordance with system-wide competencies/behaviors
• Performs other duties as assigned.

Skills

Customer service

Communication skills

HIPAA compliance

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our small but growing Obstetric Gyn Specialists team/office in Harrisburg.

Shift/Hours: Monday through Friday from 7:30am-4:00pm - No holidays or weekends!

25% travel may be required to other locations to assist if needed.*Manager will discuss further details during interview

Room for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer-friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow-up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.