Patient Services Representative, OBGYN

UC Health; Cincinnati (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Representative to enhance patient experiences. In this role, you'll be the first point of contact for patients, ensuring they receive outstanding service and support. You'll engage with patients directly, assist with their inquiries, and facilitate smooth operations within the clinic. This position offers a chance to grow your skills in a collaborative environment while making a meaningful impact on the community's health and well-being. Join a team that values inclusivity and strives for excellence in patient care.

Qualifications

• Minimum 0-6 months experience in a patient-facing role.
• Strong communication skills to interact effectively with patients.

Responsibilities

• Serve as the main point of contact for patients, ensuring excellent customer service.
• Coordinate patient scheduling and assist with their needs upon arrival.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or GED

Associate's Degree

Job description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.

Qualifications

• Minimum Required: High School Diploma or GED. Preferred: Associate's Degree.
• Minimum Required: 0 - 6 Months equivalent experience. Preferred: 1 - 2 Years equivalent experience.

Responsibilities

• Engages in population-appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/families regarding treatment. Involves family/guardian in the assessment, initial treatment, and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population-related data and plans care accordingly. Identifies and responds appropriately to different needs resulting from, or associated with, psychological, religious, or cultural norms. Performs treatments, administers medication, or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Front Office Flow

• Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions the patient may have. Coordinate day-of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round the lobby to ensure all patients are being assisted. Answer telephone calls and direct them to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end-of-day visit reconciliation.

Pre-Registration Process

• Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for the patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high-dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed.

Registration Process

• Collect data on all new patients and attempt to obtain demographic information. Verify complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments. Follow standard consenting workflow.

Insurance Coordination

• Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Collect insurance information as indicated in the Pre-Registration Minimum Data Set.

Clinical Coordination

• Assist with referral and work questions. Assist with pre-visit planning and preparation. Help with scheduling and medical record management. Place reminder calls to patients as needed.