Patient Services Representative - Newcastle Urgent Care

Overlake Medical Center & Clinics; Newcastle (WA); On-site; AUD 73,000 - 109,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Free parking

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative for Newcastle Urgent Care in Newcastle, WA. The role focuses on patient check-in, front office support, and coordinating communications among staff, patients, and providers.

The position is 0.60 FTE (24 hours per week) with scheduling including Tue & Thu 1500-2230 and Sat 1200-2230. Benefits and a patient-focused environment are offered.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Coordinate communications among staff, patients, and providers about the patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Organizational skills

Keyboarding

Education

High school diploma or GED

Job description

Welcome to a medical center where you're the center of attention.

Pay Range

Hourly

$24.49 - $36.74

Job Posting

Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Newcastle Urgent Care in Newcastle, WA! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

0.60 FTE, 24 hours per week

TUE & THUR 1500-2230, SAT 1200-2230

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to Ten thousand dollars per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]