Patient Services Representative, Mulitspecialty, Full-Time, Days

UChicago Medicine; Illinois; On-site; USD 38,000 - 46,000; Full time

Job summary

UChicago Medicine's Multispecialty Clinic in Cottage Grove is seeking a Patient Services Representative to support the clinical team and ensure high-quality patient care. You will manage admissions, coordinate communications, and assist with patient flow in a fast-paced hospital setting.

This full-time role requires a high school diploma, at least one year of office experience, strong communication, confidentiality, and proficiency in MS Office.

Qualifications

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Strong written and verbal communication, organizational and customer service skills.
• Ability to multitask effectively, use discretion and maintain patient confidentiality.
• Professional interaction with customers internal and external to the Hospitals.
• Proficiency in MS Office Suite, ability to learn and utilize applicable software.

Responsibilities

• Facilitates the patient admission process.
• Answers patient intercom and ensures requests referred to appropriate staff.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information and maintains records; follows up on work orders.
• Assembles and maintains patient medical records/charts per hospital policy and obtains signatures.
• Inputs patient charges via computer system, assists in orientation of new staff, cross-covers multiple patient care units, and runs errands.
• Answers incoming telephone calls promptly and courteously.

Skills

Communication skills

MS Office proficiency

Multitasking

Customer service

Discretion / confidentiality

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Job Description

Be a part of a world‑class academic healthcare system at UChicago Medicine as a Patient Services Representative with our Multispecialty Clinic at our Cottage Grove location. In this role, you will partner with the rest of the clinical team to provide patients the highest quality of care.

The Patient Service Representative functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units. The Patient Service Representative maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care.

Essential Job Functions

• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g. work orders) as received by unit staff, maintains records of requests and follows up as needed to assure task completion and relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system, assists in the orientation of new staff, cross‑covers multiple patient care units during regular work shift when required and runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Required Qualifications

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational and customer service skills.
• Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite, ability to learn and utilize applicable software.

Preferred Qualifications

• ED experience
• Associate Business courses

Position Details

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Day, Monday-Friday 9:00am-5:30pm
• Work Location: Cottage Grove
• Unit/Department: Multispecialty
• CBA Code: 743 Clerical

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre‑employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full‑time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.