Patient Services Representative (Medical Receptionist)

WellStreet; Macon (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription,

Pet Insurance & more

401K with Company Match

Paid Time Off & Holidays

Wellness Program & EAP

Leadership opportunities & growth

Job summary

WellStreet in Macon, GA is seeking a Patient Services Representative (Medical Receptionist) to be the first point of contact for patients. The role focuses on front-doffice operations, patient intake, insurance verification, and billing support, ensuring a smooth patient experience.

The ideal candidate has strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting. This is a full-time position based at Piedmont Urgent Care in Macon.

Qualifications

• High school diploma or equivalent required; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical/healthcare setting preferred.
• Experience using EMR systems, EPIC preferred.

Responsibilities

• Warm Welcome: greet patients with a positive attitude and make them feel valued.
• Patient/Business Documentation: maintain confidentiality and organize essential documents.
• Insurance Verification: verify benefits, eligibility, and communicate payment policies.
• Financial Responsibility: collect and explain patient financial responsibilities clearly.
• Collaborative Support: assist the practice manager, providers, and staff to ensure smooth daily operations.
• Compliance: adhere to HIPAA and OSHA standards in all documentation and processes.
• Travel: support staffing needs by traveling to other Piedmont Urgent Care locations as required.

Skills

Communication

Attention to detail

Multitasking

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Patient Services Representative (Medical Receptionist)

Job Category: Patient Service Reps

Requisition Number: PATIE009260

• Posted : October 21, 2026
• Full-Time

Locations

Showing 1 location

Macon, GA 31220, USA

Description

Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.