Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care; East Point (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401K with company match

Wellness program

Professional development

Job summary

Piedmont Urgent Care is hiring a Patient Service Representative (Medical Receptionist) to be the first point of contact for patients, manage front-office operations, and support clinic workflows in a fast-paced healthcare setting.

This full-time role covers 3-day/12-hour shifts (8 AM–8 PM), requires strong communication, EMR experience preferred, and travel to other Piedmont locations as needed. Competitive benefits and growth opportunities offered.

Qualifications

• High school diploma or equivalent; Medical Admin certificate a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and ability to multitask in a busy environment.
• Experience using EMR software, EPIC preferred.

Responsibilities

• Greet and assist patients with a positive attitude, ensuring comfort and value.
• Maintain confidentiality while collecting and organizing patient documents.
• Verify insurance eligibility and explain payment policies and billing information.
• Determine and collect patient financial responsibility with transparency.
• Support clinic staff and managers to ensure smooth daily operations.
• Ensure HIPAA/OSHA compliance in documentation and processes.
• Travel to other Piedmont Urgent Care locations as required.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Patient Services Representative (Medical Receptionist)

Job Category: Patient Service Reps

Requisition Number: PATIE008584

• Posted : August 11, 2026
• Full-Time

Locations

Showing 1 location

Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines,and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
• Other assigned duities.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, be part of something bigger!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.