Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care by Wellstreet; Douglasville (GA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, Vis​

401K with company match

Paid time off & holidays

Job summary

Piedmont Urgent Care by Wellstreet seeks a dedicated Patient Service Representative to be the first friendly face for patients. You’ll manage front-office operations, assist with administrative tasks, and support clinic workflow with teamwork and a patient-first approach.

Ideal candidates bring 1+ year in a medical setting and familiarity with EMR systems; weekend availability and 12-hour shift flexibility are required. This role offers full-time hours and comprehensive benefits.

Qualifications

• High school diploma or equivalent required; relevant medical office experience preferred.
• Medical Administrative Assistant certificate is a plus.
• Experience with EMR/Epic healthcare software is preferred.

Responsibilities

• Greet and assist patients with a positive attitude and provide a welcoming front-desk experience.
• Manage patient and business documentation while maintaining confidentiality.
• Verify insurance benefits and communicate payment policies to patients.

Skills

Strong communication

Attention to detail

Multitasking

Team player

Customer service

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

EMR software

Job description

Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• and patient result trackers.

• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, and be part of something bigger!