Patient Services Representative (Medical Receptionist)

Four Winds Health; Roswell (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Piedmont Urgent Care is hiring a Patient Services Representative to be the first point of contact for patients. You will manage front-office tasks, verify insurance, and handle documentation with a patient-focused, efficient approach.

The role requires 1+ year in a medical setting, a high school diploma or equivalent, and EMR experience (EPIC preferred). Full-time shifts include days with weekend rotation at the Roswell location.

Qualifications

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Technical: EMR software experience, EPIC preferred.

Responsibilities

• Greet and assist patients and visitors with a positive attitude and professionalism.
• Handle front-office operations, administrative tasks, and scheduling support.
• Verify insurance benefits and communicate billing policies to patients.
• Collect and document patient information while maintaining confidentiality.
• Support clinic workflow and travel to other Piedmont Urgent Care locations as needed.
• Ensure HIPAA and OSHA compliance in documentation and processes.

Skills

Strong communication

Attention to detail

Multitask in busy environment

Education

High school diploma or equivalent

Medical Administrative Assistant certificate (a plus)

Tools

EPIC EMR

Job description

Patient Services Representative (Medical Receptionist)

Job Category: Patient Service Reps

Requisition Number: PATIE009108

• Posted : October 7, 2026
• Full-Time

Locations

Showing 1 location

Roswell, GA 30075, USA

Description

Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferredSkills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.