Patient Services Representative (Male)

Hiregy; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Substance use experience

Mental health experience

Job summary

Hiregy in Tampa is seeking a Patient Services Representative to manage reception, answer calls, coordinate appointments, and maintain organized records in a fast-paced clinical setting.

You will verify insurance eligibility, discuss benefits with patients, process enrollments and copays, and document details in the Welligent EHR. This onsite role requires strong customer service, basic MS Office skills, and accuracy in data entry.

Qualifications

• Must have 1 year of customer service/administrative experience.
• Basic math, written and verbal communication skills.
• Must be male due to BFOQ, related to working with a male population.

Responsibilities

• Provide administrative support including reception operations and answering calls.
• Assist visitors, coordinate appointments, and maintain records.
• Review insurance benefits, enrollments, and collect copayments.
• Verify insurance eligibility and document benefits in the EHR.
• Schedule appointments and generate operational reports.
• Deliver customer service and maintain patient records; assist with lab coverage as needed.

Skills

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

Excel

Access

Job description

#IND123

Patient Services Representative

Location: Tampa, 33607 - This position is onsite

Pay: $18.00 per hour

Type: Contract to hire

Schedule

Summary

Conduct directly observed urine drug screenings, monitor for irregularities or inappropriate activity, read test results in the presence of the client, and obtain required signatures.

Job description

• Provide administrative support to assigned programs, including managing reception operations, answering incoming calls, assisting visitors, coordinating appointments, and maintaining organized records.
• Meet with patients and guardians to review insurance benefits, establish fee agreements, assist with enrollment and admission paperwork, and collect applicable fees and copayments.
• Verify insurance eligibility, obtain initial authorizations, including Medicaid coverage, and accurately document benefits, coverage details, and required government documentation in the electronic health record (Welligent).
• Schedule initial and recurring patient appointments, proactively resolve scheduling conflicts, communicate with staff regarding patient benefits, and generate daily and weekly operational reports.
• Deliver excellent customer service to patients and visitors, maintain accurate electronic health records, assist with laboratory coverage and urinalysis testing as needed, and perform additional administrative duties as assigned.

Expectations

• 85% of all appointments that are cancelled withing 48 hours will be backfilled.
• 99% of copays will be collected at the time of service.
• Intake paperwork will be processed same day of service.
• Dropped call rate will be less than 2%.
• All calls are answered by the 3rd ring.
• Will have 99% accuracy in E.H.R on entering information.
• 100% of required trainings will be completed within specified time frames.
• All client financial and demographic information will be refreshed at each visit.
• 100% of all confirmation calls will be completed prior to 48 hours of service.

Nice to have

• Experience in substance use/mental health setting

Requirements

• Must have (1) year of previous customer service/related administrative office experience.
• Must have basic MS Office proficiency including: Excel, Access
• Must be male:This position requires working directly with an exclusively male population in situations involving personal privacy and sensitive services. Male applicants are required based on a bona fide occupational qualification (BFOQ), subject to applicable federal and state employment laws.
• Must have basic math skills, be able to communicate effectively verbally and in-writing
• High school diploma or equivalent
• Background check required - Level II
• Drug screening required