Patient Service Representative

True Health; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

True Health in Orlando is seeking an Administrative Support role to oversee front desk operations and patient flow. You will manage check-in/check-out, verify insurance, collect payments, post charges, and maintain accurate demographics.

The position emphasizes courteous service, clear communication with patients and staff, and efficient handling of scheduling and records. Experience with ICD-10/CPT codes is a plus, and bilingual ability is valued.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Oversee the administrative duties of the Center and move patients through check-in and check-out.
• Provide a courteous, professional working environment for patients and staff.
• Maintain effective communication with patients, coworkers, and supervisor.
• Update patient demographics and interview patients for sliding fee scale services to update eligibility.
• Verify insurance and set eligibility dates in the system.
• Call and remind patients to bring missing information to their appointment.
• Collect payments and patient-responsible balances; post charges to patient accounts.
• Scan and import demographic and clinical documentation into patient charts.
• Schedule appointments and monitor the schedule to accommodate walk-ins.
• Direct patients to the proper department and operate multi-line telephone system.
• Operate office equipment (fax, copier, computer, credit card machine) and provide copies of records.
• Contribute to the positive image of front office operations.

Skills

Customer-friendly attitude

ICD-10/CPT knowledge

Money and balancing skills

Bank deposits knowledge

Multi-tasking

Stress management

Data entry accuracy

People skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin 600500 AdminSupport Orlando, FL, US

JOB SUMMARY

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.

PRIMARY FUNCTIONS

• 1.Provide a courteous, professional working environment
• 2.Maintain effective communication with patients, coworkers, and supervisor
• 3.Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility
• 4.Verify insurance and set eligibility dates in system
• 5.Call and remind patients to bring missing information to their appointment
• 6.Collect payments and patient-responsible balances
• 7.Post charges to patient accounts
• 8.Scan and import demographic and clinical documentation into patient charts
• 9.Schedule appointments as needed
• 10.Monitor patient schedule to accommodate walk-in patients
• 11.Direct patients to the proper department for assistance
• 12.Answer multi-line telephone system
• 13.Operate office equipment, i.e. fax, copier, computer, and credit card machine
• 14.Provide copies of patient medical records as requested
• 15.Contribute to the positive image of the front office operations
• 16.Other responsibilities as assigned

EDUCATION AND EXPERIENCE

• 1.High school diploma or equivalent is required

KNOWLEDGE, SKILLS, AND ABILITIES

• 1.Customer-friendly attitude Knowledge of ICD-10 and CPT codes
• 2.Money and balancing skills
• 3.Knowledge of bank deposits
• 5.Ability to function effectively under stress
• 6.Good evaluative judgment
• 8.Ability to perform accurate data entry
• 9.Ability to work well with people
• 10.Ability to multi-task

ADDITIONAL QUALIFICATIONS

• 1.Bilingual (English/Spanish/Creole) a plus.
• 2.One year experience preferred.

RELATIONSHIP REPORTING

• 1.Reports to the Center Manager

PHYSICAL REQUIREMENTS

• 1.Ability to sit and view a computer screen for extended periods of time
• 2.Ability to perform repetitive hand and wrist motions for extended periods of time
• 3.Ability to handle and/or feel objects, tools, etc.
• 4.Ability to frequently walk, stand, and reach with hands and arms
• 5.Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
• 6.Ability to occasionally lift and/or move up to 25 pounds
• 7.Vision abilities must include vision, color vision, depth perception, and ability to adjust focus