Patient Services Representative II

Radia Inc. P.S.; Washington (District of Columbia); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Paid time off

401(k) matching

Profit sharing

Life and disability insurance

Performance-based raise

HSA/FSA options

Paid holidays

Job summary

Evergreen Radia Imaging Center in Kirkland is seeking an experienced Patient Services Specialist to accurately schedule imaging, verify insurance, and assist patients with registration. You will greet visitors, deliver friendly service, and escalate issues to leadership as needed.

The role emphasizes professional demeanor, teamwork, and adherence to quality and safety standards, with a comprehensive benefits package and a signing bonus potential for eligible candidates.

Qualifications

• High School diploma or equivalent.
• 2–3 years in a customer service environment.
• 2–3 years of medical office experience.
• Knowledge of medical insurance required.
• Proficient computer skills and multi-tasking.
• Professional demeanor in all work interactions.

Responsibilities

• Schedules imaging modalities accurately and gathers clinical details.
• Greet patients and visitors, provide directions, and maintain a welcoming environment.
• Delivers excellent service and escalates issues as needed.
• Verifies insurance coverage, authorizations, billing info, and payer rules.
• Assists patients with registration and check-in.
• Communicates updates to patients and staff.
• Identifies operational concerns and suggests solutions.
• Maintains accurate patient records per quality and safety standards.
• Supports training and teamwork; shares knowledge with PSR staff.
• Monitors supplies, deliveries, and cash reconciliations.

Skills

Customer service

Insurance verification

Registration/check-in

Communication

Teamwork

Professional demeanor

Education

High School diploma

Tools

EHR software

Medical office software

Job description

Job Description

Job Description

Location:

Evergreen Radia Imaging Center KirklandShift: Monday-Friday 7:00am-3:30pmCompensation:

Compensation:

The salary range is $23.37-$33.09/hour. The salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status.**Eligible to receive a signing bonus of up to $5,000**

Benefits:

We offer a comprehensive benefits package designed to support the well-being and success of our team. This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual. Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account. Additional benefits include life and disability insurance, and a mid-year performance-based salary increase. Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate.2 Medical plans to choose from, dental, vision, life and LTDHSA and FSA availableA 401(k)-employer match, with a profit-sharing componentUp to 21 paid days off per year8 paid holidays annuallyLife and disability insuranceLearning opportunities through professional development programsEducational AssistanceDiscretionary mid-year performance based increase

Position Summary:

• Accurately schedules all imaging modalities, including complex exams, and obtains clinical information from referring providers when needed.
• Welcomes patients and visitors, provides directions, and creates a professional and inviting environment.
• Delivers excellent customer service, resolves concerns, and escalates issues to the Supervisor or Manager when appropriate.
• Verifies insurance coverage, authorization requirements, billing information, and applicable payer rules.
• Assists patients with registration and check-in accurately and professionally.
• Communicates insurance and authorization updates to patients and other internal and external customers.
• Identifies operational concerns, recommends solutions, and serves as a resource for PSR staff when leadership is unavailable.
• Maintains accurate patient records and documentation while following quality, safety, and regulatory requirements.
• Promotes teamwork by building respectful working relationships, supporting training, and demonstrating leadership.
• Monitors office supplies, verifies deliveries, secures bank deposits, and completes required cash reconciliations.

Qualifications and Requirements

High School diploma or equivalentMinimum of 2-3 year in a customer service-oriented environment requiredMinimum of 2-3-year medical office experience

preferred

Knowledge of medical insurance requiredMust be very proficient in computer skills, multi-tasking and working with several software programs at the same timeDemonstrates a professional demeanor in appearance and behavior in all work-related interactions

COVID Requirements

To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions.New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire.

About Radia

Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDTLC