Patient Services Representative I-II - Orthopedics Longmont/Broomfield

University of Colorado; South Dakota; Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Excellent benefits package

Paid Time Off: 22 days/year

Tuition Benefit

Zusammenfassung

The University of Colorado Anschutz Medical Campus is seeking a Patient Services Representative I-II for Orthopedics in the Longmont/Broomfield area. This onsite role supports outpatient operations, including patient check-in, scheduling, and referral coordination, with emphasis on HIPAA compliance and quality communication with clinical departments.

Responsibilities include coordinating appointments, verifying insurance, answering calls, and managing copays.

Qualifikationen

• High school diploma or GED.
• 1+ year patient-facing experience.
• 2+ years patient-facing experience for level II.
• A bachelor's degree may be substituted on a year-for-year basis.

Aufgaben

• Welcomes patients and visitors; sets a positive tone.
• Checks patients in/out and schedules follow-ups.
• Verifies patient and insurance information; documents in EPIC.
• Answers multiple phone lines to assist patients.
• Monitors provider schedules to fill open slots same day.
• Reviews Daily Appointment Report to ensure referrals are accurate.
• Collects patient copays and balances daily.

Kenntnisse

Customer service

Bilingual Spanish

Ausbildung

High school diploma or GED

College degree (substitution possible)

Tools

EPIC

MS Office

Jobbeschreibung

University of Colorado Anschutz Medical Campus
Department: Community Practice
Job Title: Patient Services Representative I-II - Orthopedics Longmont/Broomfield
Position #: 00854249 - Requisition #: 41572

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical department(s).

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments; schedules follow-up appointments at the time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications in the Electronic Health Record (EPIC)
• Answers multiple phone lines to fulfill patient needs over the phone
• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
• Collects patient copays and balances the drawer daily

Work Location:

Onsite - this role is expected to work onsite and is located in Longmont/Broomfield, CO .

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Patient Services Representative I:

• High school diploma or GED
• One or more (1+) years of patient/client-facing experience

Patient Services Representative II:

• High school diploma or GED
• Two or more (2+) years of patient/client-facing experience

Substitution (All Levels):

A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications (All Ranks):

• College graduate
• Medical office experience
• EPIC experience
• MS Office experience
• Bilingual, Spanish-speaking

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
• Comply with the applicable University of Colorado School of Medicine, Community Practice mandatory education and training
• Must be able to work in person
• Must be able to travel to alternate locations as assigned

Knowledge, Skills, and Abilities:

Strong organizational and personal skills; must have strong wor