Patient Services Representative I-II - Multi-Specialty Medicine, Highlands Ranch

University of Colorado; South Dakota; On-site; USD 42,000 - 52,000; Full time

Job summary

University of Colorado Anschutz Medical Campus is seeking a Patient Services Representative I-II for Multi-Specialty Medicine in Highlands Ranch. The role supports seamless patient flow, front-desk operations, and accurate data capture in the outpatient setting.

Ideal candidates have a high school diploma and 1+ years of patient-facing experience, with strong communication skills and a willingness to work onsite in Highlands Ranch, CO. Medical office experience is a plus.

Qualifications

• High school diploma or GED required.
• 1+ years of patient-facing experience preferred.
• Experience in a medical setting is a plus.

Responsibilities

• Greets and assists patients and visitors, creating a positive first impression.
• Checks patients in and out for appointments and schedules follow-ups.
• Verifies patient and insurance information and updates EPIC accordingly.
• Answers multiple phone lines to address patient needs.
• Monitors provider schedules to fill open appointment slots the same day.
• Reviews daily appointment reports to ensure referrals are accurate.
• Collects patient copays and balances as required.

Skills

Patient-facing experience

Customer service

Communication skills

Bilingual Spanish

Education

High school diploma or GED

Job description

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative I-II - Multi-Specialty Medicine, Highlands Ranch

Position #: 00854503 - Requisition #: 41657

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

Key Responsibilities

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments; schedules follow-up appointments at the time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications in the Electronic Health Record (EPIC)
• Answers multiple phone lines to fulfill patient needs over the phone
• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
• Collects patient copays and balances the drawer daily

Work Location

Onsite - this role is expected to work onsite and is located in Highlands Ranch, CO .

Why Join Us

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage .

Qualifications

Minimum Qualifications:

Patient Services Representative I

• High school diploma or GED
• One or more (1+) years of patient/client-facing experience

Patient Services Representative II

• High school diploma or GED
• Two or more (2+) years of patient/client-facing experience

Substitution (All Levels)

• A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications (All Ranks)

• College graduate
• Medical office experience
• EPIC experience
• MS Office experience
• Bilingual, Spanish-speaking

Conditions of Employment

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
• Comply with the applicable University of Colorado School of Medicine, Community Practice mandatory education and training
• Must be able to work in person
• Must be able to travel to alternate locations as assigned

Knowledge, Skills, and Abilities

Strong organizational and personal skills; must have stro