Bilingual Front Desk Receptionist

The Chronicle Of Higher Education, Inc.; Aurora (CO); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Excellent benefits

Paid time off

Onsite work in Denver

Job summary

University of Colorado Anschutz Campus in Denver, CO is seeking a Bilingual Front Desk Receptionist for a full-time position within Sheridan Health Services Community Clinic. The role supports multiple service lines (pediatrics, primary care, obstetrics, dental, behavioral health) and requires bilingual Spanish/English communication.

Responsibilities include welcoming patients, verifying records, scheduling, insurance verifications, and maintaining HIPAA-compliant records.

Qualifications

• Two (2) years of general clerical experience.
• College coursework may substitute for experience on a year-for-year basis.

Responsibilities

• Warmly welcome and check in patients and visitors.
• Verify and update patient information and ensure records are current.
• Manage incoming calls, schedule appointments, and direct inquiries.
• Notify staff of patient arrivals in a timely manner.
• Process insurance verifications and obtain authorizations.
• Maintain patient records with HIPAA compliance.
• Upload documents to patient charts.
• Address patient billing inquiries and process payments.
• Provide information about clinic services and policies.
• Handle patient concerns professionally and escalate when needed.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Bilingual English/Spanish

Customer service

HIPAA compliance

Phone support

Tools

EHR software

Microsoft Office

Job description

University of Colorado Anschutz

Department: College of Nursing

Job Title: Bilingual Front Desk Receptionist

Position #: 00733137 – Requisition #: 40678

Job Summary:

The University of Colorado, College of Nursing, is seeking aBilingual Front Desk Receptionist for a full-time (1.0 FTE),benefits-eligible position within its federally qualified communityhealth center, Sheridan Health Services Community Clinic in Denver,CO. Receptionists support specific service lines within the clinic(pediatrics, primary care, obstetrics, dental, and behavioralhealth) but will be cross-trained to work across those areas aswell.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federallyqualified community health center, funded through the HealthResources and Services Administration Bureau of Primary Healthcare,and is a collaborative effort between the College of Nursing andthe Sheridan School District. There are two convenient locations toserve community health needs primarily for residents of Arapahoe,Denver, and Jefferson counties. A Youth Health Clinic is in theSheridan School District Administration building. The Family HealthClinic is in southwest Denver on the Fort Logan campus and providesservices to adults and children, 65% of whom identify as Latinx,and 42% of whom are best served in another language, with Spanishbeing the predominant second language. Services offered includeprimary care across the lifespan; prenatal and postpartum,gynecology, dentistry, pharmacy, behavioral health, and outpatientsubstance use treatment. Sheridan Health Services is aPatient-Centered Medical Home, and as such, we uphold a modelofcare that places the patient at the center, incorporating thevalues and beliefs of the patient in all decision-making. We extendthe reach of the clinic through public health outreach wherenursing students provide community outreach, health education, andhome visitation services. https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

Key Responsibilities:

Front Desk Operations (60%)

• Warmly welcome and promptly check in patients andvisitors.
• Accurately verify and update patient information, ensuringrecords are current.
• Efficiently manage incoming calls, schedule appointments, anddirect inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timelymanner.
• Process insurance verifications and obtain necessaryauthorizations.
• Maintain and manage patient records, ensuring confidentialityand compliance with HIPAA regulations.
• Upload all required patient documents and records to theappropriate patient charts.

Administrative Support (20%)

• Address patient billing inquiries and efficiently processpayment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, andother necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.
• Provide accurate and clear information about clinic servicesand policies.
• Handle patient concerns and complaints with professionalism,escalating issues to appropriate personnel when necessary.
• Ensure smooth patient flow by coordinating with clinical staffand managing appointment schedules effectively.
• Process billing, payments, and log copays using appropriate EHRsoftware.

General Duties (20%)

• Maintain a clean, organized, and welcoming receptionarea.
• Monitor inventory levels and request office supplies asneeded.
• Support the implementation and adherence to clinic policies andprocedures.
• Actively participate in team meetings and contribute tocontinuous improvement initiatives.
• Adhere to safety, environmental, and infection controlprotocols.
• Other duties as assigned.

Work Location:

Onsite – this role is expected to work onsite and is locatedin Denver, CO .

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday,vacation, and sick leave! The University of Colorado offers anexcellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your grosspay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on allCU campuses
• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage .

Qualifications:

Minimum Qualifications:

• Two (2) years of general clerical experience.
  • Substitution: College or university coursework,appropriate to the work assignment, may substitute on ayear-for-year basis for the experience.

Applicants must meet minimum qualifications at the time ofhire.

Conditions of Employment:

• Applicants must be legally authorized to work in the UnitedStates without requiring sponsorship. We are unable to provide workvisa sponsorship or employment authorization for this position nowor in the future.
• Must be willing and able to work in a normal patient careenvironment with some exposure to biological hazards and infectiousdiseases.
• Must be willing and able to pass a sex offender backgroundcheck.
• Must be willing and able to work at alternate Sheridan HealthServices clinic locations, such as the Family Health Clinic at 3525W. Oxford Ave. Denver, CO 80236, and the Youth Health Clinic at4107 S. Federal Blvd. #B, Sheridan, CO 80110, depending on coverageneeds.
• Must be willing and able to utilize bilingual skills(Spanish/English) at a conversational level in a clinicalsetting.

Preferred Qualifications:

• Experience providing support over the phone and in-person todiverse groups of customers.
• Experience utilizing Microsoft Office programs.
• Experience working with public and/or private health insuranceplans.
• Experience using an electronic health record system.
• Formal certification as a Spanish language interpreter.
• Experience with scheduling multiple patients, events, and/ormeetings on a daily basis.

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing andorally.
• Ability to establish and maintain effective workingrelationships with employees at all levels throughout theinstitution.
• Interpersonal skills to work effectively with patients, theirfamilies, and members of the health care team.
• Outstanding customer service skills.
• Ensure patient privacy and confidentiality within regulatoryguidelines, including but not limited to HIPAA and 42 CFRpart2.
• Unconditional ability to maintain patientconfidentiality.
• Exemplary organizational skills and ability to prioritizeeffectively.
• High level of attention to detail and accuracy.
• Ability to comply with established rules, policies, andprocedures and to meet deadlines.
• Ability to work flexible schedules with multiple service lines(adult medical, pediatrics, behavioral health, anddentistry).

Questions should be directed to: College of Nursing HR at

[e-mail]

Anticipated Pay Range:

The starting salary range for this position has been established as $40,248 to $44,274 .

The above salary range represents the University's good faith andreasonable estimate of the range of possible compensation at thetime of posting. This position may be eligible for overtimecompensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans,and retirement contributions that add to your bottom line.

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

ADA Statement:

The University will provide reasonable accommodations to applicantswith disabilities throughout the employment application process. To request an accommodation pursuant to the Americans withDisabilities Act, please contact the Human Resources ADACoordinator at [e-mail].

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safeand secure environment for our faculty, staff, students, andvisitors. To assist in achieving that goal, we conduct backgroundinvestigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19virus and other vaccine-preventable diseases . If you work, visit, or volunteerin healthcare facilities or clinics operated by our affiliatedhospital or clinical partners or by CU Anschutz, you will berequired to comply with the vaccination and medical surveillancepolicies of the facilities or clinics where you work, visit, orvolunteer, respectively. In addition, if you work in certainresearch areas or perform certain safety-sensitive job duties, youmust enroll in the occupational health medical surveillance program .