Patient Services Representative - GSA

Jackson County Memorial Hospital Authority; Altus (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Jackson County Memorial Hospital Authority is seeking a clinic registration clerk to greeting patients, collect demographics, and ensure accurate data entry into the EMR system. The role includes verifying insurance details, scheduling follow-ups, and processing Medicare questionnaires.

Responsibilities also cover handling referrals, maintaining confidentiality, and coordinating with clinical staff to keep patient flow smooth and timely.

Qualifications

• High School Diploma or GED.
• Typing speed 30-40 wpm.
• Pass the Clerical Ability Test with 80% or better.
• 1–2 years of experience in a commercial health care environment.
• Clinic experience preferred.
• Demonstrated attendance and punctuality.

Responsibilities

• Register clinic patients promptly and accurately.
• Input patient information including demographics and insurance into the system.
• Scan documents into EMR when necessary.
• Verify insurance eligibility prior to appointments.
• Schedule appointments and referrals; notify providers of emergencies.
• Answer phones and handle patient inquiries professionally.

Skills

Typing 30-40 wpm

Punctuality

Team player

Communication

Clerical Skills

Education

High School Diploma or GED

Tools

EMR system

Emdeon

Medicare Questionnaire

Job description

Description

Job Summary

Expected to work with minimal supervision. Responsible for prompt, courteous, and accurate registration of Clinic patients.

Demonstrates Competency in the Following Areas

• Greets each patient entering the clinic in a friendly manner.
• Accurate submission of all patient information to the computer system including all insurance and demographics.
• Scan documents into EMR, when necessary.
• Knowledge concerning patient insurances and the ability to input with accuracy.
• Properly requests and enters patient information on the Medicare Questionnaire included in the registration.
• Obtains patient’s signatures on appropriate forms. Scans forms into EMR system on correct patient.
• Work pursuit lists, which involves calling patients who are in need of labs, mammograms, etc. and getting them scheduled.
• Verifies insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
• Answers phone courteously and make every attempt to satisfy caller’s request.
• Performs other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.
• Properly protects and preserves patient confidentiality.
• Answers telephone, filters calls, takes messages and distribute them.
• Schedules appointments, and, if an emergency, informs provider.
• Run inquiries on patients for lab/x-ray technician.
• Receive and distribute home health forms for the Doctors to sign.
• Schedules all referrals and receives documentation from the provider/entity when treatment/visit is completed.
• Prints medical records upon patient request obtaining appropriate release of information form.
• Make appointments for X-rays and other Doctors.

Requirements

Professional Requirements

• Punctuality
• Attendance
• Works well with fellow workers.
• Works well with Supervisors.
• Attends annual mandatory hospital in-service programs.

Education/Regulatory Requirements & Experience

• High School Diploma or GED required.
• Typing speed of 30-40 wpm required.
• Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
• One to two years’ previous experience in the commercial health care environment required.
• Clinic experience preferred.
• Previous work history that demonstrates steady attendance and punctuality is required.

Physical Demands

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

1 Standing/Walking .............................................. X

2 Sitting....................................................................... X

3 Twisting .................................................................. X

4 Lifting/Carrying .................................................. X

5 Pushing/Pulling................................................... X

6 Climbing (ascending/descending

ladders/stairs)..................................................... X

7 Bending/Stooping .............................................. X

8 Using arm muscles frequently or for

extended periods ................................................ X

9 Using leg muscles frequently or for

extended periods ................................................ X

10 Using back muscles frequently or for

extended periods ................................................ X

11 Potential for wound care or invasive

procedures............................................................. X

HOW OFTEN ARE THESE WEIGHTS LIFTED OR CARRIED?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

2 – 10 Pounds ..................................................... X

11 – 20 Pounds.................................................... X

21 – 30 Pounds.................................................... X

31 – 40 Pounds.................................................... X

41 – 50 Pounds.................................................... X

50 Pounds or more............................................ X

DOES THE JOB REQUIRE?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

Working in hot, cold or wet X

Working outdoors.............................................. X

Working with or near chemicals ................. X

Working near radiation sources.................. X

Working near fumes ......................................... X

Working with hazardous waste X

Operating vehicles or machinery ................ X

Using hand tools or power tools.................. X

Wearing protective clothing and

equipment............................................................. X