Patient Services Representative - Ortho Clinic

Jackson County Memorial Hospital Authority; Altus (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Jackson County Memorial Hospital Authority in Oklahoma seeks a patient registration clerk to greet clinic guests and input demographic and insurance data into the EMR with accuracy.

Responsibilities include scanning documents, verifying insurance eligibility, scheduling referrals and appointments, answering phones courteously, and protecting patient confidentiality while working with the Office Supervisor and Outreach Clinics Management Department.

Qualifications

• High School Diploma or GED required.
• Typing speed of 30-40 wpm required.
• Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
• One to two years’ previous experience in the commercial health care environment required.
• Clinic experience preferred.
• Previous work history that demonstrates steady attendance and punctuality is required.

Responsibilities

• Register patients accurately and promptly and input demographic and insurance information into the EMR.
• Scan documents into EMR and ensure proper release of information when needed.
• Verify insurance eligibility and manage referrals and appointments.
• Answer phones courteously and satisfy caller requests.
• Protect patient confidentiality and handle sensitive information securely.
• Coordinate with Office Supervisor and Outreach Clinics Management Department on scheduling and documentation.

Skills

Punctuality

Attendance

Teamwork

Communication

Typing 30-40 wpm

Clerical ability

EMR familiarity

Education

High School Diploma or GED

Tools

EMR system

Job description

Description

Job Summary: Expected to work with minimal supervision. Responsible for prompt, courteous, and accurate registration of Clinic patients.

Demonstrates Competency in the Following Areas:

• Greets each patient entering the clinic in a friendly manner.
• Accurate submission of all patient information to the computer system including all insurance and demographics.
• Scan documents into EMR, when necessary.
• Knowledge concerning patient insurances and the ability to input with accuracy.
• Properly requests and enters patient information on the Medicare Questionnaire included in the registration.
• Obtains patient’s signatures on appropriate forms. Scans forms into EMR system on correct patient.
• Work pursuit lists, which involves calling patients who are in need of labs, mammograms, etc. and getting them scheduled.
• Verifies insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
• Answers phone courteously and make every attempt to satisfy caller’s request.
• Performs other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.
• Properly protects and preserves patient confidentiality.
• Answers telephone, filters calls, takes messages and distribute them.
• Schedules appointments, and, if an emergency, informs provider.
• Run inquiries on patients for lab/x-ray technician.
• Receive and distribute home health forms for the Doctors to sign.
• Schedules all referrals and receives documentation from the provider/entity when treatment/visit is completed.
• Prints medical records upon patient request obtaining appropriate release of information form.
• Make appointments for X-rays and other Doctors.

Requirements

Professional Requirements:

• Punctuality
• Attendance
• Works well with fellow workers.
• Works well with Supervisors.
• Attends annual mandatory hospital in-service programs.

Education/Regulatory Requirements & Experience:

• High School Diploma or GED required.
• Typing speed of 30-40 wpm required.
• Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
• One to two years’ previous experience in the commercial health care environment required.
• Clinic experience preferred.
• Previous work history that demonstrates steady attendance and punctuality is required.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

1 Standing/Walking .............................................. X

2 Sitting....................................................................... X

3 Twisting .................................................................. X

4 Lifting/Carrying .................................................. X

5 Pushing/Pulling................................................... X

6 Climbing (ascending/descending

ladders/stairs)..................................................... X

7 Bending/Stooping .............................................. X

8 Using arm muscles frequently or for

extended periods ................................................ X

9 Using leg muscles frequently or for

extended periods ................................................ X

10 Using back muscles frequently or for

extended periods ................................................ X

11 Potential for wound care or invasive

procedures............................................................. X

HOW OFTEN ARE THESE WEIGHTS LIFTED OR CARRIED?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

2 – 10 Pounds ..................................................... X

11 – 20 Pounds.................................................... X

21 – 30 Pounds.................................................... X

31 – 40 Pounds.................................................... X

41 – 50 Pounds.................................................... X

50 Pounds or more............................................ X

DOES THE JOB REQUIRE?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

Working in hot, cold or wet X

Working outdoors.............................................. X

Working with or near chemicals ................. X

Working near radiation sources.................. X

Working near fumes ......................................... X

Working with hazardous waste X

Operating vehicles or machinery ................ X

Using hand tools or power tools.................. X

Wearing protective clothing and

equipment............................................................. X