Patient Services Representative - Full Time

Humboldt-Park-Health; Chicago (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer ‑

PTO and paid time off

Job summary

Humboldt Park Health is hiring a Patient Services Representative for the Chicago, IL location. This full-time, on-site role handles greeting patients, registering appointments, verifying insurance, scheduling procedures, and collecting payments while maintaining patient confidentiality and a high level of service.

Join a community-focused hospital that emphasizes caring for patients and staff with comprehensive benefits and growth opportunities.

Qualifications

• Registration for appointments and collecting demographic/insurance information.
• Verifies patient insurance and handles pre-authorizations as needed.
• Collects payments at the time of service and supports patient flow.

Responsibilities

• Greets patients and visitors at ambulatory clinic site.
• Registers appointments and records demographic/insurance data.
• Schedules procedures and pre-authorizations with physicians/departments.
• Acts as liaison to hospital business office regarding bills.

Skills

Customer service

Insurance verification

Registration accuracy

Job description

Patient Services Representative - Full Time

Job Category: Administrative

• Full-Time
• On-site

Locations

Showing 1 location

Chicago, IL 60622, USA

• Pay or shift range: $17 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About Humboldt Park Health

As a community-based hospital, Humboldt Park Health reinvests in the community through programs that serve the poor and uninsured, manage chronic conditions such as diabetes, provide health education, and promote initiatives and outreach for older adults. We work hard every day to be a place of healing, caring, and connection for the patients and families in the community we call home.

Since its founding in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed acute care facility providing patient-centered healthcare services focused on quality and compassionate care, ranging from everyday healthcare needs to treatment for the most critical conditions.

Join a Team That Cares for You, Too

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or Registry position, you will be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Benefits eligibility and offerings vary based on employment status and applicable plan requirements. Eligible employees may have access to:

• Medical, dental, and vision coverage
• Employer-paid life and AD&D insurance
• Flexible Spending Account (FSA) options
• 403(b) retirement plan with employer match, subject to eligibility requirements
• Paid Time Off (PTO), which may increase with years of service
• Employee discount at the Humboldt Park Health Wellness Center
• Education reimbursement, subject to eligibility requirements
• Employee wellness programs
• Additional voluntary benefits
• Opportunities for additional shifts, where applicable

Benefits, eligibility, and employer contributions are subject to the applicable plan documents, employment status, and organizational policies.

Position Summary

Greets all patients and visitors and answers incoming calls for the ambulatory clinic site of care. Obtains and records demographic and insurance information. Schedules patient appointments, procedures and / or diagnostic tests with appropriate physicians and / or departments and obtains pre-authorization for ancillary or referral appointments. Collects necessary payment and acts as a clinic-based resource and liaison to the hospital business office for patients who may have questions related to their physician and / or hospital bills. Professionally and effectively communicates information to internal and external customers, while maintaining a focus on patient service and patient confidentiality.

Essential Duties and Responsibilities

• Performs accurate and complete registration for appointments.
• Verifies patient insurance for all services rendered and obtains required referrals or pre authorization as needed.
• Collects necessary payment from patients at time of service.
• Provides and contributes to the delivery of a positive patient experience and receives and communicates all complaints to the manager.
• Prepares charts or patient records for clinical team as needed.

Required Qualifications

Licensure and Certification

Where a professional license or certification is required, the candidate must maintain the applicable license or certification throughout employment and comply with applicable renewal and reporting requirements.

Humboldt Park Health may verify applicable professional licenses, certifications, education, employment history, and other credentials as permitted or required by applicable law and organizational policy.

Schedule

This position follows a full-time schedule. Flexibility may be required based on patient care and operational needs.

Compensation

Pay Range: $17.05– $21per hour

The pay range represents the budgeted compensation range for this position. Final offers may vary based on job-related factors, including qualifications, education, experience, skill set, internal equity, applicable policies, and other factors permitted by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.