Patient Services Representative - Floater

Articularis Healthcare Group Inc; Panola Village (SC); On-site; USD 34,000 - 52,000; Full time

Job summary

Articularis Healthcare Group, Inc. is seeking a full-time Patient Services Representative - Floater for our Greenwood, SC practice.

The role requires handling front desk duties, patient check-in/out, and responsive customer service while coordinating with doctors and staff to ensure a seamless patient experience. As a floater, you may assist on the clinical side as needed and must maintain HIPAA standards, manage schedules, and handle payments.

Qualifications

• Associates degree with 2 years or relevant customer service experience.
• Experience in a medical/clinical setting.
• Experience with multi-line phone systems.
• Working knowledge of computers and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• CMA certification preferred.
• Phlebotomy experience preferred.

Responsibilities

• Check in patients and update financial, personal, and medical information.
• Enter information accurately into the patient chart.
• Provide superior customer service on calls and in person.
• Check out patients, schedule follow-ups, and provide documents.
• Collect copays and past due balances.
• Triage and transfer calls; float to clinical tasks as needed.
• Maintain HIPAA compliance and protect patient confidentiality.
• Coordinate with Managers, Doctors, and staff to ensure smooth operations.

Skills

Customer service

Verbal communication

Written communication

HIPAA compliance

Education

Associate degree

Certified Medical Assistant (CMA) certification

Tools

EHR system

Microsoft Office

Job description

• Location 210 Overland Drive,Greenwood, SC, 29646,United States
• Employee Type FT Non-Exempt

Description

Articularis Healthcare Group (AHG) is currently seeking a full-time Patient Services Representative - Floater for our Greenwood, SC practice.

Who We Are:

Articularis Healthcare Group, Inc. (AHG) is an independent physician-led, clinically integrated, group of medical professionals who use the latest clinical innovations to provide compassionate and exceptional patient care. We are committed to helping patients, people, and medical practices thrive.

What Sets Us Apart:

• We are physician-led.
• We make decisions together.
• We’re independent by design.

Our Mission:

Delivering the highest quality community-based rheumatology services with a commitment to patient care, physician leadership and excellence. Our core values are

• Compassion ,
• Integrity ,
• Quality ,
• Respect
• Teamwork .

The Patient Service Representative - Floater will be responsible for handling all front desk duties for the practice. The Patient Service Representative must ensure that patients are the number one priority, whether over the phone or in person. They will greet every patient and guardian with a smile and accommodate their needs in a comfortable and pleasant manner to provide the best experience.

As a The Patient Service Representative - Floater, typical duties might look like:

• Responsible for checking in patients upon arrival at the office, as well as obtains and updatesnecessary financial, personal, and or medical information.
• Ensures all information is entered accurately into the patients’ chart.
• Ensures that patients receive a superior level of customer service by answering the telephone promptly, communicating in a courteous and friendly manner and addressing patients’ needs and questions.
• Responsible for checking out patients upon completion of the appointment, schedules the follow- up appointment(s) as needed and provides patients with any necessary documents, including treatmentplans, receipts, work excuse notes, or appointment reminder cards.
• Responsible for collecting copays and past due balances.
• Monitors the schedules regularly, adjusts the schedule as necessary and reschedules patients as needed.
• Responsible for sorting, filing, and scanning materials correctly by alphabetic or numeric systems and ability to key data into medical computer system accurately.
• Responsible for scheduling appointments based on the company’s scheduling guidelines.
• Understands insurance benefits to effectively communicate to the patient.
• Maintains patient confidentiality through HIPAA compliance and ensures any release of patient information is done in accordance with the company guidelines.
• Understands how to work effectively within the office, partnering with Managers, Doctor(s), and other staff to maintain consistency and integrity within the company.
• Appropriately triage and transfer phone calls to other areas and/or providers
• Floats to clinical side as a medical assistant as needed
• Performs other duties as assigned.

This job might be for you if possess the following:

• Associates degree with 2 years or any combination of education and work experience in a customer service-related role.
• Previous experience working in a medical/clinical setting.
• Previous multi-line phone system.
• Working knowledge of computers, internet access, and theability to navigate within Microsoft Office Suite, or similar programs.
• Demonstrated excellent verbal and written communication skills.
• Certified Medical Assistant certification preferred.
• Phlebotomy experience preferred.

Why you should apply:

Joining our AHG team will provide you with a positive team environment, growth and advancement opportunities, as well as a work/life balance. With our office hours of Monday through Thursday, you will be able to enjoy your nights and 3-day weekends with family and friends

Next Steps:

Once you submit your application, a member of our Talent Acquisition Team will review your resume and application. A team member will reach out to you within a week to schedule a phone screening.

EEO/AA-M/F/disabled/protected veteran

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Summary

We would like to have a CMA with phlebotomy experience for this position that would be able to float and assist in clinic and lab as needed.