Patient Services Representative Float

Kintegra Health; Hickory (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Kintegra Health is seeking a Patient Service Representative Float to support multiple clinics in the Hickory area. The role requires one year of clerical experience in a medical office, strong confidentiality, and excellent communication skills.

You will schedule appointments, assist patients with financial information, and manage records across several counties. Travel between clinics in Caldwell, Catawba, Iredell, Davie and Lincoln counties is required.

Qualifications

• One year of clerical experience in a medical office setting required.
• Ability to maintain confidentiality of records and communicate with all levels of personnel.
• Knowledge of medical office software for updating patient demographics, posting charges and copays.
• Excellent verbal communication; able to work with changing priorities and maintain organization.

Responsibilities

• Answer phones and greet patients; interact with diverse cultures and levels of authority.
• Schedule patient appointments under administrative guidelines.
• Explain policies and procedures to patients and staff.
• Interview patients to obtain personal and financial information.
• Maintain patient confidentiality and handle PHI with care.
• Query patient records and extract medical records as needed.
• Scan documents into patient charts in a timely manner.
• Perform accurate cash management and transaction procedures.
• Perform other duties as assigned

Skills

Verbal communication

Confidentiality

Medical terminology

Organizational skills

Cash handling

Scheduling appointments

Team player

Education

High School Diploma or GED

Tools

Medical office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hickory, NC, US

Travel between several clinics in different counties as required (Caldwell County, Catawba County, Iredell County, Davie County and Lincoln County)

Patient Service Representative Float Candidate Qualifications:

Experience: One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.

Education: High School Diploma or GED certificate required

Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred: Proficient in use of all computer software utilized in practice

1. Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.

2.Must be able to schedule patient appointment under guidelines of administration

3.Must be able to problem solve and have critical thinking skills

4.Must be able to explain policy and procedures to patients and staff

5.Must be able to interview patient to obtain personal and financial information

6.Must be able to understand and maintain patient confidentiality

• Query for patient financial records
• Scan documents into patient charts in a timely manner
• Query patient information
• Extract Medical records for PHI request

9.Must be able to perform accurate cash management /transaction procedures

10.Perform other duties as assigned

Kintegra Health Core Requirements:

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient

2.Build not Blame – Focusing first on finding fault with the process rather than the person

3.Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers

4. C ooperation and Flexibility –Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description

5.Culturally Sensitive –Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.