Patient Services Representative - Endocrinology Clinic - La Cholla

Community Health Systems, Inc.; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

Extended illness benefits

401(k) with company match

Licensure & certification reimburse

Student loan support

Rewards & recognition programs

Pet insurance

Identity protection

Legal insurance

Job summary

Community Health Systems, Inc. is seeking a Patient Services Representative for our Tucson clinic. You will support front desk operations, verify insurance, register patients, schedule appointments, and handle time-of-service payments with HIPAA-compliant care.

Work closely with providers and clinic staff to maintain smooth operations and excellent patient experiences. An Associate degree is preferred; 0–1 year in a clinical setting is desirable; EMR proficiency and strong communication are

Qualifications

• Associate degree preferred; 0–1 year clinic/medical office experience required
• Experience in patient services, billing, or front desk operations preferred
• Familiarity with HIPAA and confidentiality requirements

Responsibilities

• Register patients and verify demographics and insurance information
• Check-in/out and collect payments (copays/deductibles)
• Schedule and manage appointments in the EMR
• Assist with charge entry and encounter processing
• Respond to patient inquiries professionally and timely
• Maintain waiting areas and clinic cleanliness
• Provide general administrative support to staff and Providers

Skills

EMR proficiency

Medical terminology

Insurance verification

Communication skills

multitasking

HIPAA compliance

Cash handling

Problem solving

Education

Associate degree in Healthcare Administration or related

Tools

EMR systems

Microsoft Office

Job description

Why Join Us?

Assists Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
We Invest in Your Success – Licensure and certification reimbursement for eligible roles
Student Loan Support – Assistance available for eligible roles
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.
Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address:

6130 N. La Cholla Blvd. | Suite 240, Tucson, AZ 85741
Hours of Operation: M-F 8-5

Job Summary

The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Essential Functions

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
• Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.
• Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.
• Provides general administrative support to clinic staff and providers as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required
• Experience in patient services, billing, or front desk operations preferred

Knowledge, Skills and Abilities

• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.
• Basic cash handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.