Patient Services Representative- Emergency Department Part time Evening/Night Flex

Cayuga Medical Center; Hayts Corner (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health System is seeking a Patient Services Representative for the Emergency Department to coordinate front-desk operations and patient flow on-site at Ithaca, NY. You will greet patients, verify demographics, assist with consent forms, and handle payments while supporting admissions, discharges and transfers as needed.

The role requires strong organizational skills, professional presentation, and clear communication to ensure smooth patient experiences in a busy medical environment.

Qualifications

• High school diploma or equivalent is required.
• Professional demeanor and appearance are essential.
• Strong interpersonal and communication skills are required.
• Meticulous attention to detail and the ability to work independently are important.
• Proficiency with Microsoft Office (Word, Outlook) is preferred.

Responsibilities

• Greet and check-in patients, verify and update demographics.
• Assist patients with filling out consent forms.
• Process cash and credit card payments for services rendered.
• Initiate calls, pages, and triage phone calls.
• Assist with admissions, discharges, transfers, and other clerical duties.

Skills

Interpersonal skills

Communication

Detail-oriented

Independent working

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Word

Outlook

Job description

Patient Services Representative- Emergency Department

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles and Responsibilities:

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills and Experience:

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently

Preferred Skills and Experience:

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements:

• 80% standing 20% sitting

Location and Travel Requirements:

• Onsite - 101 Dates Drive Ithaca NY 14850

Pay Range Disclosure:

• $18.50 to $23.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [e-mail].

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.