Patient Services Representative (Clinic Coordinator)

The Regional Municipality of Durham; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in health services seeks a detail-oriented individual for patient care coordination. This role involves scheduling appointments, managing billing inquiries, and ensuring compliance with clinic policies. The ideal candidate will possess strong communication skills and a commitment to quality service in a dynamic environment. Join a team that values professionalism and offers comprehensive benefits, including medical and dental insurance, retirement plans, and generous paid time off. If you are looking for a rewarding career in a supportive atmosphere, this opportunity is perfect for you.

Benefits

Comprehensive medical and dental insurance

Health savings account

Flexible spending accounts

Basic group life insurance

Voluntary supplemental life insurance

Retirement plan with contributions

Tuition subsidy for employees and family

Paid holidays and winter break

Generous paid time off

Employee assistance program (EAP)

Qualifications

• 1 year of medical office or related experience required.
• Education beyond the minimum may substitute for work experience.

Responsibilities

• Schedules patient appointments for effective treatment.
• Collects payments and manages patient billing inquiries.
• Triages ocular emergencies and coordinates care.

Skills

Proficient communication skills

Time management

Professionalism

Flexibility in fast-paced environment

Dependability

Education

High school diploma or equivalent

Job description

Department-Specific Responsibilities

• Meets and greets patients
• Collects payment for services rendered and collection of insurance data
• Schedules patient appointments
• Triages ocular emergencies and coordinates care
• Interprets insurance authorizations appropriately to determine patient due amounts and applies insurance benefits to patient account
• Collects and updates patient demographic information and insurance information
• Responds to patient billing questions

General Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care
• Ensures proper staff resources are available to accommodate patient load
• Answers phones and provides office information
• Ensures compliance with appropriate policies, procedures and regulations in clinics
• Manages triage, complaints, and queries from patients and students and escalates issues when needed
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts
• Reconciles daily deposits and conducts closing procedures
• Places prescription orders
• Assists in clinic with other tasks as needed

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 1 year of medical office or related experience

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate
FLSA: Nonexempt
Job Function: Health Services
Job Family: Clinic Operations
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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.