Patient Services Representative Associate

spectrumhealth; Zeeland (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay via Payactiv

Discounts directory

Identity theft protection

Retirement plan with match

Job summary

Corewell Health in Zeeland is seeking a Patient Access Associate to greet patients, manage registration, and schedule follow-ups. You will document interactions in the EHR and assist patients with insurance and demographic information, ensuring accurate records and smooth check-in/out processes.

The role emphasizes adherence to procedures, quality guidelines, and safety initiatives while providing a high level of service to patients and staff.

Qualifications

• High School Diploma or equivalent is required.
• Preferred: 1 year of relevant experience in insurance billing, access management, patient financial services, EHR, or related fields.

Responsibilities

• Greets patients and visitors as the concierge, providing courteous service.
• Handles registration, check-in/out, and scheduling using decision trees when applicable.
• Documents calls and interactions in the EHR for routing and resolution.
• Maintains patient records and performs basic EMR/EHR scanning.
• Supports safety initiatives and adheres to quality guidelines.

Skills

Customer service

Scheduling appointments

EHR/EMR experience

Documenting in EHR

Registration & check-in

Education

High School Diploma or equivalent

Tools

EPIC

EMR/EHR systems

Job description

Shift and status

Full time, 5:00 a.m. to 9:00 p.m., variable days and weekends

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent

Preferred

• 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Recruitment Process

As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

• SITE - Zeeland Hospital - 8333 Felch - Zeeland
• Department Name Patient Registration Zeeland - Corporate
• Employment Type Full time
• Shift Variable (United States of America)
• Weekly Scheduled Hours 36
• Hours of Work 5:00 a.m. to 9:00 p.m.
• Days Worked Monday to Friday
• Weekend Frequency Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health s