Patient Services Representative 3 Per Diem

University of California, Davis; Sacramento (CA); On-site; USD 41,000 - 58,000; Part time

Job summary

The University of California, Davis Health is seeking an experienced administrative professional to support Radiology and Radiation Oncology, handling triage, scheduling, and coordination of patient procedures within a large academic department.

The role requires knowledge of medical terminology, ICD-10/CPT coding, and HIPAA, with on-site work at Sacramento locations and potential site coverage as needed. Strong multitasking and communication skills are essential.

Qualifications

• Two years of administrative experience required.
• Knowledge of medical office procedures, medical terminology, appointments, medical records, insurance verification, cashiering, billing.
• Ability to organize, prioritize and complete assignments in a designated time frame.
• Ability to adapt to changing workload and deadlines.
• Problem solving and independent decision-making abilities.
• Interpersonal skills to interact with patients and staff professionally.
• Proficiency with computer systems including email, spreadsheets and word processing.
• Typing and writing skills with clear English grammar and punctuation.
• Bookkeeping and basic financial record keeping.
• Knowledge of HIPAA and patient confidentiality; familiarity with healthcare insurance systems.
• Knowledge of ICD-9, CPT and HCPCS coding guidelines.

Responsibilities

• Triaging and scheduling patient procedures; coordinating exams and appointments with services and outside facilities.
• Provide support and communicate with patients, referring clinics, physicians, nursing, and technical staff.
• Ensure proper insurance authorization is in place and track authorizations.
• Abide by standard procedures; work independently with supervisor as needed.
• Front office duties as required by operational needs.

Skills

Administrative experience

Medical terminology

ICD-10/CPT knowledge

HIPAA knowledge

Typing

Computer proficiency

Communication skills

Problem solving

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

Aggie Enterprise

MS Office

EMR system

Job description

Job Summary

The incumbent must have the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned and is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position will be responsible for the triaging and scheduling patient procedures or the department as well as coordination of exams and appointments with other ancillary services, other departments of the hospital, and outside facilities. This person provides support and communicates directly with patients, referring clinics, physicians, nursing, and technical staff. The incumbent is responsible for ensuring proper insurance authorization is in place and must have a thorough knowledge of medical terminology, ICD10 and CPT codes and the ability to abstract pertinent information from the patient’s medical record. Incumbent works independently and work is referred to his/her supervisor only when standard procedures or processes do not apply. This position may also perform front office duties consistent with that of MOSC 3, per operational needs.

Work location is in Sacramento / 3195 Folsom Blvd. Sacramento, CA. However, incumbent may be required to work at other UCD Health sites, including the ACC and the main hospital based on radiology demands.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Two (2) years of administrative experience required.
• Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame.
• Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
• Problem solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution.
• Decision making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached.
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• In depth knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-9, CPT and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies.

Preferred Qualifications

• Bachelor's degree and/or equivalent experience, preferably in business or related field.
• Strongly prefer experience working in a clinical setting, with physicians.
• Experience with Aggie Enterprise to process contracts and order supplies.

Key Responsibilities

• 70% - Primary Job Functions
• 30% - ADDITIONAL JOB FUNCTIONS

Department Overview

The Department of Radiology and Radiation Oncology are combined, a large academic and clinical department within the School of Medicine which is responsible for teaching and training of residents, medical students, and clinical fellows, as well as both basic and creative clinical scholarly investigations.

POSITION INFORMATION

• Salary or Pay Range: $35.72
• Salary Frequency: Hourly
• Salary Grade: 273
• UC Job Title: MED OFC SVC CRD 3 PD
• UC Job Code: 009224
• Number of Positions: 1
• Appointment Type: Staff: Per Diem
• Percentage of Time: 20%
• Shift (Work Schedule): variable
• Location: EXPLORER Imaging Center (HSP123)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work location is in Sacramento / 3195 Folsom Blvd. Sacramento, CA. However, incumbent may be required to work at other UCD Health sites, including the ACC and the main hospital based on radiology demands. Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice. For positions with medical records responsibilities, duties require ability to retrieve and file bulky medical record charts (up to 3" thick) stored in filing cabinets and on shelves that may be above shoulder level and below waist level, and to efficiently transport multiple charts weighing 5 to 25 pounds throughout the medical office.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks