Patient Services Representative

Confluent Health; West Nyack (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401(k) with employer matching

Onboarding program (30/60/90 day)

Career growth opportunities

Job summary

Confluent Health is seeking a Care Coordinator to greet patients and manage front desk operations at our West Nyack, NY location. You will oversee check-in/check-out, scheduling, insurance verification, and phone inquiries, ensuring a smooth patient experience.

Ideal candidates are customer-focused, organized multitaskers with strong communication skills. Training is provided, with opportunities to grow into clinic leadership roles in a collaborative environment.

Qualifications

• Customer-facing experience in any setting.
• Ability to manage multiple tasks while staying organized.
• Comfortable communicating on the phone and handling upset callers with patience and professionalism.
• Basic computer proficiency and ability to learn scheduling systems.
• No prior medical experience required—training provided (EMR navigation, insurance basics, scheduling workflows).

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Skills

Customer service

Multitasking

Communication

Organizational skills

Computer literacy

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Phone etiquette

Job description

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

  • High School Diploma or GED required
  • 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
  • Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
  • Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
  • Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
  • No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Compensation: $19.00 per hour, based on experience.

Schedule: 40 hours per week, Monday through Friday

Location: 2 Crosfield Ave., Suite 422 West Nyack, New York 10995

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].