Patient Services Representative

Confluent Health; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with employer matching

Structured onboarding with 30/60/90‑d‑

Growth opportunities

Collaborative culture

Job summary

Confluent Health, Astoria, NY, is seeking Care Coordinators to be the heartbeat of the clinic, greeting patients and coordinating the first impression from the initial call through every visit.

This fast-paced role handles front desk operations, scheduling, insurance verification, and payments while protecting HIPAA privacy. Training is provided, with clear growth paths within clinic leadership and operations.

Qualifications

• 1+ year of customer-facing or patient-facing experience.
• Ability to multitask in a fast-paced environment.
• Comfortable handling calls and inquiries on the phone.
• Basic computer proficiency and navigating scheduling software.
• No prior medical experience required; comprehensive on-the-job training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Skills

Multitasking

Phone communication

Customer service

Attention to detail

HIPAA awareness

Basic computer skills

Education

High School Diploma or GED

Job description

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. . They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Compensation: $19.00 per hour, based on experience.

Schedule: 40 hours per week, Monday through Friday

Location: Broadway - 32-44 31st Street Astoria, New York 11106

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].