Office Assistant Practice Based

adventhealth; Tennessee; On-site; USD 21,614 - 34,577; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Palm Harbor is seeking an organized front desk/medical office assistant to facilitate patient flow, greet visitors, schedule appointments, collect documents, and support billing and records procedures with a friendly, professional approach.

The role requires high school graduation and 1+ years of related experience; the position is full-time, day shift, at our Palm Harbor campus in Florida. Competitive benefits are included from day one.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of related experience preferred.

Responsibilities

• Facilitates patient check-in/out and greets visitors in a friendly, professional manner.
• Schedules and confirms appointments, manages patient flow to minimize no-shows.
• Collects insurance information and ID documents for encounters.
• Assists with daily closing procedures and basic records handling.
• Answers calls, documents inquiries, and coordinates with clinical staff as needed.
• Provides support for billing and medical records processes.

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

4114 Woodlands Pkwy

City:

Palm Harbor

State:

Florida

Postal Code:

34685

Job Description:

• Facilitates medical record requests accurately and timely.

• Assists with daily closing procedures.

• Other duties as assigned.

• Greets and directs patients in a friendly, welcoming, and timely manner.

• Demonstrates knowledge of department policies and procedures to assist patients appropriately.

• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.

• Consistently responds to patient requests in a timely and professional manner.

• Collects required documents such as insurance cards and photo IDs for encounters.

• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.

• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.

• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.

• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.

• Establishes patient payment plans as required by department policy.

• Processes patient referrals accurately and timely.

Knowledge, Skills, and Abilities:

• N/A

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ years related experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

• Physical Requirements - (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.69 - $25.10

Background Screening Requirement (Florida Law)

• Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

• Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.